Ch. 10 - Communication

Question 1

Communication

Answer 1

The process by which information and meaning is transferred from a sender to a receiver

Question 2

Communication Process

Answer 2

1. Sender has information they wish to share
2. Sender encodes their idea (translating an idea into a verbal, written, or nonverbal message)
3. Message is transmitted to receiver
4. Receiver decodes the message
5. Receiver has an understanding of the sender’s message

Question 3

Face-to-face communication

Answer 3

The exchange of information and meaning when one or more individual are physically present. Communication occurs without the aid of technology

Question 4

Verbal Communication

Answer 4

Messages sent and received using written and spoken language. Primary way employees communicate with others within the organization and outside of the organization

Question 5

Nonverbal Communication

Answer 5

Any form of information exchange that does not involve spoken or written words (eg. body language)

Question 6

True or False: Face-to-face communication involves both verbal and nonverbal communication.

Answer 6

True
Face-to-face communication involves verbal communication (spoken & written communication) and nonverbal communication (voice inflections, hand gestures, facial expressions)

Question 7

True or False: Most of a message’s meaning is conveyed through spoken or written words.

Answer 7

False
70-90% of a message’s meaning is conveyed by body language.

Question 8

Computer-Mediated Communication

Answer 8

The exchange of information and meaning using an electronic, digital medium

Question 9

What are the specific functions of nonverbal cues?

Answer 9

Inform others about our personality, values, intentions, and attitudes
Communicate dominance and establish hierarchy within a social group
Facilitate working together
Foster high-quality relationships
Display emotional states

Question 10

Forms of computer-mediated communication

Answer 10

Electronic Mail (E-Mail)
Videoconferencing (eg. Zoom)
Wikis (eg. Wikipedia)
Social Networking Applications (eg. LinkedIn)

Question 11

What are some strategies to overcome “Zoom Fatigue”

Answer 11

Avoid Multitasking
Build in Breaks
Reduce Information (hide your video, virtual backgrounds)
Socialize (informal conversations)
Use alternative methods (eg. phone, email)

Question 12

Wiki

Answer 12

A highly flexible web application that allows people to quickly exchange verbal information and collaboratively solve problems, learn, manage projects, and create knowledge

Question 13

Communicator Competence

Answer 13

A communicator’s ability to encode and interpret messages. Some people are better than others at using and processing verbal and nonverbal messages

Question 14

True or False: Emotions are only relevant to face-to-face interactions.

Answer 14

False
Emotions can also interfere with computer-mediated communications

Question 15

Noise

Answer 15

Disturbing or distracting stimuli (sounds, environmental events, technical issues) that block or interfere with the transmission of a message

Question 16

Which form of communication is most sensitive to noise

Answer 16

Face-to-face communication

Question 17

Information Richness

Answer 17

The amount and depth of the information transmitted in a message

Question 18

True or False: Higher levels of information richness is always preferable to low information richness

Answer 18

False
Information richness may overcomplicate the communication process when the task at hand is simple and straightforward

Question 19

Gender differences in communication

Answer 19

The different ways men and women tend to process and interpret information and communicate with others.

Question 20

Male Communication Style

Answer 20

Men tend to use a style of communication that helps them achieve and maintain status, power, and independence

Question 21

Female Communication Style

Answer 21

Women tend to use a style that builds and strengthens their relationships

Question 22

Privacy

Answer 22

A state in which individuals can express themselves freely without being observed, recorded, or disturbed by other unauthorized individuals/groups

Question 23

What are the potential issues that can hinder communication?

Answer 23

Communicator competence
Noise
Information richness
Gender differences
Privacy

Question 24

Vertical Channels (Communication)

Answer 24

Information flowing along the lines of authority and reporting relationships (eg. communication between an employee and their supervisor)

Question 25

Horizontal Channels (Communication)

Answer 25

Information flowing between people who work at the same level within the organization (eg. employees communicating with other employees in different functional areas)

Question 26

Downward Communication

Answer 26

Communication that flows from the top to the bottom of the vertical channel. Reinforces the hierarchical nature of an organization

Question 27

Upward Communication

Answer 27

Communication that flows from the bottom to the top of the vertical channel

Question 28

Horizontal Communication

Answer 28

Communication that flows among members of work groups, teams, or functional units who reside at the same level of the organization

Question 29

Centralization

Answer 29

The degree to which the communication flows through some members but not others. The more communication flowing through fewer members of the team, the higher the degree of centralization

Question 30

List the types of communication network structures

Answer 30

All-Channel
Circle
Chain
Y
Wheel

Question 31

Rank the communication network structures in terms of effectiveness in simple tasks

Answer 31

Wheel (highest)
Y
Chain
Circle
All-Channel (lowest)

Question 32

Rank the communication network structures in terms of effectiveness in complex tasks

Answer 32

All-Channel (highest)
Circle
Chain
Y
Wheel (lowest)

Question 33

Rank the communication network structures in terms of member satisfaction

Answer 33

All-Channel (highest)
Circle
Chain
Y
Wheel (lowest)

Question 34

All-Channel Network Structure

Answer 34

A communication network in which any member can send and receive messages from any other member

Question 35

Circle Network Structure

Answer 35

A communication network structure in which members send and receive messages from individuals who are immediately adjacent to them

Question 36

Chain Network Structure

Answer 36

A communication network structure in which information is passed from one end of the chain to the other. Typical in hierarchical structures and it emphasizes downward communication

Question 37

Y Network Structure

Answer 37

A communication network structure in which one member controls the flow of information between one set of members to another

Question 38

Wheel Network Structure

Answer 38

A communication network structure in which all communication between members is controlled by a single member

Question 39

Informal Communication Networks

Answer 39

Spontaneous and emergent patterns of communication that result from the choices individuals make on their own. Examples include the grapevine, rumours, and gossip

Question 40

Grapevine

Answer 40

The primary informal communication network within an organization, used by people to circulate information about their work or other people. Effective way to circulate unfiltered “sensitive” messages.

Question 41

Rumours

Answer 41

Messages that travel along the grapevine that lack evidence as to their truth and validity

Question 42

Gossip

Answer 42

Rumours about other people

Question 43

Supervisor Feedback

Answer 43

A form of downward communication in which the supervisor provides information to a subordinate about their job performance