Ch. 5 DC4 Tracker & Error Hospital

Question 1

Into which data center does Tracker give visibility?

Answer 1

Tracker gives visibility into DC4, not DC3

Question 2

The Parcel UID also known as what?

Answer 2

Evision DocID

Question 3

If you wanted to search by the Web Docid in Tracker, which search field would you use?

Answer 3

Service Key

Question 4

T/F: By searching a document in Tracker, you’re able to see what services are setup for that document

Answer 4

True. By searching for a document in Tracker and expanding the parcels, you’re able to see the associated WEB/FI/B2B From Service and WEB/FI/B2B To Service.

Question 5

T/F: The status of “Accepted” on a parcel means the document has successfully been transmitted through the final parcel

Answer 5

True

Question 6

If you see a document erred in Tracker, where should you go to find the associated error message?

Answer 6

Error Hospital

Question 7

If you see a document erred in Tracker, which parcel UID would you use to search for an EH Ticket in Error Hospital?

Answer 7

The parcel UID of the parcel furthest to the right (i.e. the furthest point the document traveled in our system)

Question 8

What box should you uncheck if searching for a ticket in EH that may have been closed?

Answer 8

“Open Tickets Only” - If searching for an EH ticket that’s already been closed, you’ll need to uncheck the Open Tickets Only box in order to search for closed tickets

Question 9

What is the Ticket UID?

Answer 9

Unique identifier for that EH ticket

Question 10

If you find an open ticket that belongs to the issue you’re investigating, you should always _________ and _________ the ticket

Answer 10

“claim” and “close” - If you find an open EH ticket for your customer’s issue, you should always claim and close the ticket (buttons on the left side of the ticket)