Ch 4

Question 1

What verbal communication with a client assists in determining the client’s needs and how to achieve
the desired results? 
a.  Client consultation 
b.  Intake interview 
c.  Scheduling call 
d.  Personal assessment

Answer 1

a. Client consultation

Question 2

When making recommendations to a client regarding hair style or color, which of the following
criteria should be used?
a. Lifestyle, face shape, and hair type
b. Face shape, occupation, and complexion
c. Hair type, body type, and lifestyle
d. Lifestyle, occupation, and daily schedule

Answer 2

a. Lifestyle, face shape, and hair type

Question 3

Your older clients may not like gum chewing, slang, or the use of yeah instead of yes. Awareness of
these _____ will help you remain professional with all clientele.
a. generational differences
b. cultural biases
c. social protocols
d. outdated practices

Answer 3

a. generational differences