Ch 3. Managing Ethics and Diversity

Question 1

What is an ethical dilemma?

Answer 1

The quandary people
find themselves in
when they have to
decide if they should act
in a way that might help
another person or group
even though doing so
might go against their
own self-interest.

Question 2

What is ethics?

Answer 2

The inner guiding moral principles,
values, and beliefs that
people use to analyze or
interpret a situation and
then decide what is the
right or appropriate way
to behave.

Question 3

Define stakeholders

Answer 3

The people and groups
that supply a company
with its productive
resources and so have a
claim on and a stake in
the company.

Question 4

Name the 6 stakeholders in a company

Answer 4

Stockholders, managers, employees, customers, suppliers and distribution and finally, - community,
society, and nation-state

Question 5

Name four rules for ethical decision making

Answer 5

Utilitarianism, moral rights, justice rule and practical rule

Question 6

What is an utilitarian rule?

Answer 6

An ethical decision is a
decision that produces
the greatest good for
the greatest number of
people.

Question 7

What is the moral rights rule?

Answer 7

An ethical decision is one
that best maintains and
protects the fundamental
or inalienable rights and
privileges of the people
affected by it.
(Do onto others as you would have them do to you)

Question 8

Define justice rule

Answer 8

An ethical decision
distributes benefits and
harms among people and
groups in a fair, equitable,
or impartial way.

Question 9

Define practical rule

Answer 9

An ethical decision is
one that a manager
has no reluctance
about communicating
to people outside the
company because the
typical person in a
society would think it is
acceptable.

Question 10

Define trust

Answer 10

The willingness
of one person or
group to have faith
or confidence in the
goodwill of another
person, even though this
puts them at risk.

Question 11

Define reputation

Answer 11

The esteem or high repute
that individuals or
organizations gain when
they behave ethically

Question 12

Define societal ethics

Answer 12

Standards that govern
how members of a
society are to deal with
each other on issues
such as fairness, justice,
poverty, and the rights
of the individual.

Question 13

Name the three sources of an organisations code of ethics

Answer 13

Societal ethics, individual ethics and professional ethics

Question 14

Define professional ethics

Answer 14

Standards that govern
how members of a
profession are to make
decisions when the way
they should behave is
not clear-cut.

Question 15

Define individual ethics

Answer 15

Personal values and
attitudes that govern
how individuals interact
with other people.

Question 16

Define an ethics ombudsman

Answer 16

An ethics officer
who monitors an
organization’s practices
and procedures to be
sure they are ethical.

Question 17

Define diversity

Answer 17

Differences
among people due
to age, gender, race,
ethnicity, religion,
sexual orientation,
socioeconomic
background, education,
physical appearance,
capabilities, disabilities,
and any other
characteristic used to
distinguish people.

Question 18

Define a glass ceiling

Answer 18

A metaphor alluding
to the invisible barriers
that prevent minorities
and women from
being promoted to top
corporate positions.

Question 19

Define the two forms of sexual harrasment

Answer 19

quid pro quo sexual harassment: Asking for or forcing an employee to perform sexual favors in exchange for receiving some reward or avoiding negative consequences.

Hostile work
environment sexual
harassment: Telling
lewd jokes, displaying
pornography, making
sexually oriented
remarks about someone’s
personal appearance,
and other sex-related
actions that make the
work environment
unpleasant.