Ch. 12: Building and Managing Human Resources Flashcards
What is human resource management (HRM)?
Activities that managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.
What is strategic human resource management?
The process by which managers design the components of an HRM system to be consistent with each other,
with other elements of organizational architecture, and with the organization’s strategy and goals.
What is equal employment opportunity (EEO)?
The equal right of all citizens to the opportunity to obtain employment regardless of their gender, age, race, country of origin, religion, or disabilities.
What is recruitment?
Activities that managers engage in to develop
a pool of qualified candidates for open positions.
What is selection?
Theprocess that managers use to determine the relative qualifications of job applicants and their potential for performing well in a particular job.
What is human resource planning?
Activities that managers engage in to forecast their current and future needs for human resources.
What does it mean to outsource?
To use outside suppliers and manufacturers to produce goods and services.
What is job analysis?
Identifying the tasks, duties, and responsibilities that make up a job and the knowledge, skills, and abilities needed to perform the job.
What is a lateral move?
A job change that entails no major changes in responsibility or authority levels.
What is reliability?
The degree to which a tool or test
measures the same thing each time it is used.
What is validity?
The degree to which a tool or
test measures what it purports to measure.
What is training?
Teaching organizational members how to perform their current jobs and helping them acquire the knowledge and skills they need to be effective performers.
What is development?
Building the knowledge and skills of organizational members so they are prepared to take on
new responsibilities and challenges.
What is a needs assessment?
An assessment of which employees need training or development and what type of skills or knowledge they need to acquire.
What is on-the-job training?
Training that takes place in the work setting as employees perform their job tasks.
What is performance appraisal?
The evaluation of employees’ job performance and contributions to their organization.
What is performance feedback?
Theprocess through which managers share performance appraisal information with subordinates,
give subordinates an opportunity to reflect on their own performance, and develop, with subordinates, plans for the future.
What is objective appraisal?
An appraisal that is based on facts and is likely to be numerical.
What is subjective appraisal?
An appraisal that is based on perceptions of traits, behaviors, or results.
What is 360-degree appraisal?
A performance appraisal by peers, subordinates, superiors, and sometimes clients who are in a position to evaluate a manager’s performance.
What is formal appraisal?
An appraisal conducted at a set time during
the year and based on performance dimensions and measures that were specified in advance.
What is informal appraisal?
An unscheduled appraisal of ongoing progress and areas for improvement.
What is pay level?
The relative position of an organization’s pay incentives in comparison with those of other organizations in the same industry employing similar kinds of workers.
What is pay structure?
The arrangement of jobs into categories reflecting their relative importance to the organization and its goals, levels of skill required, and other characteristics.
What is a cafeteria-style benefit plan?
A plan from which employees can choose the benefits they want.
What are labor relations?
The activities managers engage in to ensure that they have effective working relationships with the labor unions that represent their employees’ interests.
What is collective bargaining?
Negotiations between labor unions and managers to resolve conflicts and disputes about issues
such as working hours, wages, benefits, working conditions, and job security.
