Appendix A: A History of Management Thought Flashcards
To teach kridz about le histori 'bout le manamant
1
Q
What is scientific management (F.W. Taylor)
A
The systematic study of
relationships between
people and tasks to
increase efficiency.
2
Q
What is bureaucracy (Weber’s Bureaucratic Theory)
A
A formal system of organization and administration designed to ensure efficiency and effectiveness.
3
Q
What is authority (Weber’s Bureaucratic Theory)
A
The power to hold people accountable for their actions and to allocate organizational resources.
4
Q
What is SOP’s
A
Standard Operating Procedures. Specific sets of rules
about how to perform a
particular task.
5
Q
What are rules
A
Formal written
instructions specifying to
be taken.
6
Q
What are norms
A
Unwritten informal codes of conduct that prescribe how people should act in particular situations and are considered important by most members of a group or organization.
7
Q
What is the Hawthorne effect
A
Workers’ productivity is affected more by observation or attention received than by physical work setting.
8
Q
What is the Human relations
movement
A
Advocates behavior and leadership training of supervisors to elicit worker cooperation and improve productivity.
9
Q
What is informal
organization
A
The system of behavioral
rules and norms that
emerge in work groups.
10
Q
What is organizational
behavior
A
The study of
factors that impact how
workers respond to and
act in an organization.
11
Q
What is theory X and Y?
A
X: The assumption that workers will try to do as little as possible and avoid further responsibility unless rewarded or punished for doing otherwise. Y: The assumption that workers will do what is best for an organization if given the proper work setting, opportunity and encouragement.
