Ch. 3 interview Flashcards
1
Q
the interview as a contract between patient and examiner
A
-time and place, introduction and explanation, purpose, lengths, expectations, presence of others, confidentiality, costs
2
Q
internal factors
A
-liking others, empathy, ability to listen
3
Q
external factors
A
privacy, refuse interruptions, dress, physical environment note-taking tape and video recording
4
Q
physical environment
A
temp, lighting, noise, distracting equipment, distance, equal seating
5
Q
techniques of communication
A
facilitation silence reflection empathy clarification confrontation interpretation explanation summary
6
Q
ten traps of interviewing
A
- Providing false assurance or reassurance
- Giving unwanted advice
- Using authority
- Using avoidance language
- Engaging in distancing
- Using professional jargon
- Using leading or biased questions
- Talking too much
- Interrupting
- Using “why” questions
