CH 3

Question 1

Distributive justice

Answer 1

The perception that overall reward outcomes are fair.

Question 2

Equity Sensitivity

Answer 2

A personality trait that entails a high predisposition toward perceiving personal inequity.
EE focuses on maximizing rewards

Question 3

Procedural Justice

Answer 3

perception that the process for reward determination is fair.

Question 4

Organizational justice

Answer 4

how people judge the fairness of their rewards.

Question 5

Relative Deprivation

Answer 5

suggests that employees experience dissatisfaction with their pay level under six conditions:

1. There is a discrepancy between the outcome they want and what they actually receive.
2. They see that a comparison “other” receives more than they do.
3. Past experience has led them to expect more than they now receive.
4. Expectations for achieving better outcomes are low.
5. They feel they are entitled to more.
6. They absolve themselves of personal responsibility for the lack of better outcomes.

Question 6

Equity theory

Answer 6

EE’s base perceptions of fairness to others

what they do and how they are rewarded compared to others

Question 7

Psychological contract

Answer 7

Expectations about rewards offered & effort needed to perform the job.

perceived violations can cause employees to have less trust in their employer, decreased job satisfaction, reduced citizenship behaviour, and decreased work performance, and can lead to increased turnover, theft, or even sabotage.

Question 8

Organizational Identification

Answer 8

shared goals and belongingness, & desire to remain a member of the organization.

Leads to citizenship behaviour

Question 9

Work Motivation

Answer 9

attitude towards job performance

desire to perform job well.

Question 10

Job Satisfaction

Answer 10

attitude towards job and workplace.

Question 11

Identify three key job attitudes

Answer 11

1) job satisfacation - leads to membership behaviour
2) work motivation - leads to task behaviour
3) organizational identification - leads to citizenship behaviour

Question 12

Define the three key employee behaviours desired by employers.

Answer 12

(1) membership behaviour - EE joins and stays with org.
(2) task behaviour - EE does what is expected
(3) organizational citizenship behaviour - EE goes above and beyond

Question 13

Causes of Reward Dissatisfaction

Answer 13

Violation of psychological contract
Perceived inequity
Relative deprivation
Lack of organizational justice