Ch 20 - Developing a Successful Personal Training Business

Question 1

After becoming certified, a personal trainer obtains liability insurance. What is this an example of?

Answer 1

Professionalism and adherence to ethical business practices

Question 2

What is about having an attitude of genuine interest in seeking a clients perspective?

Answer 2

Active listening

Question 3

What is the purpose of asking an open-ended question during a client’s initial session?

Answer 3

Build a collaborative relationship with a client.

Question 4

What is a technique that expresses the purported meaning of what was just heard?

Answer 4

Reflecting

Question 5

Charlotte is planning to start a new fitness club. Which of the following ideas should charlotte focus on in her marketing mix to get the work out about her club?

Answer 5

Promotion

Question 6

What should a fitness professional working as a personal trainer do if his or her client suffers from shortness of breath after a low-intensity work out?

Answer 6

Refer the client to a physician.

Question 7

Casey is opening up his own personal training facility. What is one of the advantages he has?

Answer 7

He has the opportunity to appeal to a personalized clientele.

Question 8

All buying decisions are based on which of the following?

Answer 8

Emotion

Question 9

Julie is considering hiring a personal trainer to help her lose weight. Which of the following will have the greatest influence on her decision?

Answer 9

Perceived value of services

Question 10

Which of the following is the best example of a trainer adhering to ethical business practices?

Answer 10

Meeting a client 5 min before a training session to complete any necessary paperwork

Question 11

What type of certification does IHRSA recommend a personal trainer have?

Answer 11

An accredited certification

Question 12

The fitness professional asks the client, “Why do you want to lose weight?” This is an example of which of the following types of questions?

Answer 12

Open-ended

Question 13

According to a recommendation by the International Health, Racquet and Sportsclub Association (IHRSA), certifying agencies should receive accreditation from which of the following organizations?

Answer 13

National Commission for Certifying Agencies (NCCA)

Question 14

Which of the following is within scope of practice for a personal trainer?

Answer 14

Referring to more qualified healthcare professionals

Question 15

What are potential advantages to working in a commercial fitness facility?

Answer 15

• In-house employee training
• Salesmanship provides business learning opportunities
• Updated equipment is provided (helps financially)

Question 16

Amy is a newly certified fitness professional. May realizes that she lacks the expertise to work with the special considerations for a client. Which of the following should Amy do for this client?

Answer 16

Refer the client to a professional who has the necessary skills and abilities.

Question 17

A personal trainer can prevent hazards at the workplace by performing which of the following?

Answer 17

Maintain fitness equipment on a regular basis.

Question 18

What is the product a personal trainer must ultimately deliver to a client?

Answer 18

The result that is trying to be achieved

Question 19

Which of the following is a disadvantage of fitness professionals as independent contractors?

Answer 19

They are not employed by the club and therefore receive no benefits

Question 20

Which of the following Ps of the marketing mix focuses on what is being sold?

Answer 20

Product

Question 21

Which of the following is true of an independent contractor?

Answer 21

An independent contractor is one who works as, and when, required.

Question 22

Cody works as a certified personal trainer with a basketball team. One of the players injures himself during practice. In this scenario, what should be Cody’s course of action?

Answer 22

Cody should refer the player to a licensed professional.

Question 23

What is something an in-home personal trainer should take into consideration on a day-to-day basis when compared to other types of personal training employment?

Answer 23

Travel times between client locations

Question 24

Louis drives interest in his club through social media channels. Which of the following four Ps of the marketing mix is Louis using?

Answer 24

Promotion

Question 25

Which of the following is an advantage to working as an independent contractor?

Answer 25

No overhead costs for building or ordinances

Question 26

Once a personal trainer has identified their income goal and what they need to make each week, what is the next immediate step?

Answer 26

Figuring out how many sessions need to be performed each week

Question 27

Which of the following is a technique that expresses the purported meaning of what was just heard?

Answer 27

Reflecting

Question 28

What is an important part of a fitness professional’s career?

Answer 28

To obtain an accredited certification

Question 29

Which of the following is an advantage of working at a commercial fitness facility for a fitness professional who is looking to be financially successful?

Answer 29

Updated equipment is provided

Question 30

What are profit centers?

Answer 30

Services that add to the base revenue generator

Question 31

How can a personal trainer provide uncompromising customer service?

Answer 31

Express ideas well through verbal communication.

Question 32

Which of the following should be considered when training clients in their own homes?

Answer 32

Packing equipment into the trainer’s car

Question 33

What are “profit centers” in a commercial fitness facility?

Answer 33

Personal training services

Question 34

Which of the following is a process created to produce internalized experiences to support exercise participation?

Answer 34

Exercise Imagery

Question 35

What kind of business relies on members as its base revenue generator?

Answer 35

Commercial facilities