Ch 16 Flashcards
1) Danny’s boss is apathetic as to whether Danny works at home, at the office, or from his beach house. All he cares about is that the project is completed on time, on budget, and with exemplary quality. Which characteristic of organizational culture describes this aspect of Danny’s job?
A) low risk taking
B) high outcome orientation
C) high attention to detail
D) low aggressiveness
E) high stability
B) high outcome orientation
2) Which of the following statements is true regarding an organization’s culture?
A) Organizational culture is evaluative rather than descriptive.
B) Large organizations rarely have subcultures.
C) A dominant culture expresses the core values shared by a majority of the organization’s members.
D) A strong culture reduces employee satisfaction and increases employee turnover.
E) Subcultures and dominant cultures do not share any common values.
C) A dominant culture expresses the core values shared by a majority of the organization’s members.
3) A culture that expresses the core values that are shared by a majority of the organization’s members is known as a(n) ________ culture.
A) dominant
B) primary
C) fundamental
D) unique
E) subculture
A) dominant
4) When formal authority and control systems are reduced, the ________ provided by a strong culture ensure(s) that everyone is pointed in the same direction.
A) rules and regulations
B) shared meaning
C) rituals
D) socialization
E) rigid hierarchy
B) shared meaning
5) ________ refers to the shared perceptions organizational members have about their organization and work environment.
A) Organizational climate
B) Institutionalization
C) Microcosm
D) Groupthink
E) Organizational apprehension
A) Organizational climate
6) Culture is most likely to be a liability when ________.
A) the employees of the organization are highly skilled
B) the organization’s environment is dynamic
C) the organization’s management is highly efficient
D) the organization is highly centralized
E) the organization scores low on the degree of formalization
B) the organization’s environment is dynamic
7) The ultimate source of an organization’s culture is ________.
A) its top management
B) its environment
C) the country in which the organization operates
D) its founders
E) the sociocultural backgrounds of its employees
D) its founders
8) The process of socialization consists of three stages. Which of the following is one of these three stages?
A) metamorphosis
B) pre-encounter
C) evaluation
D) post-arrival
E) post-encounter
A) metamorphosis
9) When you begin to notice things that are not as you expected, you are in the ________ stage of socialization.
A) orientation
B) prearrival
C) encounter
D) metamorphosis
E) post-arrival
C) encounter
10) ________ typically contain narratives about the organization’s founders, rule breaking, and reactions to past mistakes.
A) Stories
B) Material symbols
C) Rituals
D) Organizational charts
E) Corporate chants
A) Stories
11) A positive organizational culture emphasizes ________.
A) the use of negative reinforcement and punishment
B) the use of rituals in transmitting organizational culture
C) individual vitality and growth
D) the significance of highly centralized management
E) organizational standardization and institutionalization
C) individual vitality and growth
12) Organizations that promote a spiritual culture ________.
A) use stories for transmitting the organizational culture to the employees
B) use wide spans of control
C) recognize that people seek to find meaning and purpose in their work
D) de-emphasize community differences within the organization
E) tend to downplay the importance of employee satisfaction
C) recognize that people seek to find meaning and purpose in their work
