Ch 1

Question 1

1) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in the market. Her work in the next few weeks involves sharing knowledge about the product with her team members. She will also need to inspire them to reach their sales targets and clarify any doubts about the new product. Which of the following roles is Ortiz playing?

A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator

Answer 1

A) leader

Question 2

2) Which of the following is true regarding technical skills?

A) They can be learned only through formal education.
B) They encompass the ability to apply specialized knowledge.
C) They are not required at all kinds of jobs.
D) They are monopolized by professionals.
E) They comprise the ability to understand and motivate people.

Answer 2

B) They encompass the ability to apply specialized knowledge.