Ch 17

Question 1

1) Which of the following terms refers to the actions that actively damage the organization, including stealing, behaving aggressively toward co-workers, and being late or absent?

A) citizenship
B) counterproductivity
C) task orientation
D) satisficing
E) groupthink

Answer 1

B) counterproductivity

Question 2

2) Performance evaluations are used to ________.

A) improve group cohesiveness
B) define departmental structure C) help management make HR decisions
D) identify how jobs are completed
E) decrease conformity within organizations

Answer 2

C) help management make HR decisions

Question 3

3) The approach to evaluation that uses feedback from those who have daily contact with an employee (everyone from mailroom personnel to customers to bosses to peers) is termed ________.

A) critical incidents
B) 360-degree evaluation
C) assessment center
D) multiperson comparisons
E) downward evaluation

Answer 3

B) 360-degree evaluation

Question 4

4) Which approach to performance evaluation rank-orders employees from best to worst?

A) individual ranking
B) group order ranking
C) paired comparison
D) straight ranking
E) associative ranking

Answer 4

A) individual ranking