Ch 14

Question 1

1) According to the traditional view of conflict, all conflict is ________.
A) harmful and must be avoided
B) natural and helps generate discussion
C) necessary and improves creativity of a group
D) healthy and improves productivity
E) rational and cannot be avoided

Answer 1

A) harmful and must be avoided

Question 2

2) Studies demonstrate that ________ conflicts are almost always ________.

A) relationship; formal

B) relationship; informal

C) relationship; dysfunctional

D) relationship; functional

E) task; reactive

Answer 2

C) relationship; dysfunctional

Question 3

3) A party who seeks to appease an opponent may be willing to place the opponent’s interests above his or her own, sacrificing to maintain the relationship. We refer to this conflict-handling intention as ________.
A) collaborating
B) avoiding
C) compromising
D) competing
E) accommodating

Answer 3

E) accommodating

Question 4

4) Conflict is dysfunctional when it ________.
A) provides a medium to release tension
B) reduces group cohesiveness
C) fosters an environment of self-evaluation
D) provides a means for expressing frustration
E) leads to change

Answer 4

B) reduces group cohesiveness