Ch 14: True and False

Question 1

T/F: Patient expectations are the same from office to office

Answer 1

False

Question 2

T/F: Besides being brief and of high quality, paperwork in a medical office should be relevant to the reason the patient is there

Answer 2

True

Question 3

T/F: Patients need to be tolerant of long waits because the physician’s time is worth more than their own

Answer 3

False

Question 4

T/F: If the reception area is empty when the patient enters, he or she may think the healthcare provider is second-rate

Answer 4

True

Question 5

T/F: Patients must realize and accept the fact that partition walls are thin in many medical facilities, and private conversations can be overheard

Answer 5

False

Question 6

T/F: Most patients typically have no idea what their medical care and treatment should cost before they make an appointment

Answer 6

False

Question 7

T/F: Today’s healthcare consumers expect the cost of their healthcare to be addressed up front

Answer 7

True

Question 8

T/F: It is a trend in today’s fast-paced world for people to believe that their time is just as valuable as their healthcare provider’s time

Answer 8

True

Question 9

T/F: Members of the healthcare team should discuss their personal lives with patients to promote good provider-patient relationships

Answer 9

False

Question 10

T/F: Identifiable medical information includes medical records, medical billing records, any clinical or research databases, and tissue bank samples

Answer 10

True

Question 11

T/F: “Covered entities” can transfer protected health information to noncovered entities (those that do not come under HIPAA rules) without violating HIPAA

Answer 11

False

Question 12

T/F: HIPAA gives patients the right to access their medical information and to know to whom the covered entity has disclosed this information

Answer 12

True

Question 13

T/F: Patients have the right to obtain copies of their protected health information from their physicians or health plans unless the information is likely to endanger their lives or the lives of other people

Answer 13

True

Question 14

T/F: Patients have the right to correct or amend their medical record

Answer 14

True

Question 15

T/F: Covered entities an release de-identified health information without patient authorization

Answer 15

True

Question 16

T/F: Most patients appreciate having fee and billing information presented clearly and matter-of-factly but in a pleasant and courteous manner

Answer 16

True

Question 17

T/F: Experts consider the most effective payment policy is for the front desk staff to request payment when the patient-provider encounter is concluded

Answer 17

True

Question 18

T/F: Computerized patient billing software typically includes accounts receivable, insurance billing, and practice management modules

Answer 18

True

Question 19

T/F: The most effective way to collect money is to establish a formal financial policy that is clear to patients and the medical staff and to enforce it

Answer 19

True

Question 20

T/F: By law, medical facilities are not allowed to extend credit

Answer 20

False

Question 21

T/F: Under most state laws, full payment for medical services is due and payable at the time the service is provided

Answer 21

True

Question 22

T/F: Regarding collection and credit, it is mandatory that every patient be treated equally

Answer 22

True

Question 23

T/F: It is often not cost-effective to use small claims litigation for past due accounts that are less than $30

Answer 23

True

Question 24

T/F: To use the small claims process, the practice must retain an attorney

Answer 24

False

Question 25

T/F: Professional collection agencies typically retain 50% of collected fees

Answer 25

True