Ch 14: Review Test Flashcards

The Patient

1
Q

When does creating a good patient-staff relationship begin?

A

When the patient telephones for an appointment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

How can the healthcare staff find out what their patients’ expectations are?

A

Asking questions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

The services offered by a medical facility usually cannot be felt or seen, which means what?

A

The services are intangible

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Most physicians prefer to leave the subject of fees up to who?

A

Reception staff

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Data that are explicitly linked to a particular individual (including data items that reasonably could be expected to allow individual identification) are referred to as what?

A
  • Protected health information

- Individually identifiable health information

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

An arrangement by which a patient requests that his or her health insurance benefit payments be made directly to a physician or hospital is called what?

A

Assignment of benefits

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Although healthcare practitioners are dedicated to the health and well-being of their patients, for most, their ultimate goal is what?

A

Making a profit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

The total amount of fees collected divided by the total amount charged provides the practice with a(n) ____

A

Collection ratio

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

A patient’s name, age, address, telephone number, Social Security number, and employer information are generally referred to as what?

A

Demographics

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

When a medical facility uses patient billing software, it is crucial to do what?

A

Input data correctly

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Most medical offices send out statements periodically, which is referred to as a ____

A

Billing cycle

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Patients who have inadequate health insurance coverage, or no insurance at all are called what?

A

Self-pay patients

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

When no insurance is listed on a patient information form, the health insurance professional should do what?

A

Inquire as to why no insurance is listed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

An installment payment plan of more than four payments falls under _____

A

The Federal Truth in Lending Act of 1968, Regulation Z

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What act deals primarily with credit reports issued by credit reporting agencies?

A

The Fair Credit Reporting Act

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

An organization that obtains or arranges for payment of money owed to a third party is referred to as a ____

A

Collection agency

17
Q

The process available to individuals or businesses to recover legitimate debts through the court system without using expensive legal advisors is known as what?

A

Small claims litigation

18
Q

In a small claims suit, the party initiating the action is refereed to as the ____

A

Plaintiff

19
Q

The parting being sued in court is called the ____

A

Defendant

20
Q

It is important to know that a patient’s written authorization is not required if the patient’s information is used for what?

A

TPO

21
Q

What entity has made “minor” changes in the paper CMS-1500 claim form?

A

NUCC

22
Q

What three things are typically used for accurate business accounting practices?

A
  • Disbursements journal
  • General ledger
  • Payroll register
23
Q

Most healthcare offices report that collection calls are most successful between what hours?

A

5pm - 7pm