ch. 12 Flashcards

1
Q

stage of team development

A
Orientation (forming)
Conflict (storming)
Structure (norming)
Work (performing)
Dissolution (adjourning)
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2
Q

group norms

A

rules that groups adopt governing appropriate and inappropriate behavior for members

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3
Q

group roles

initiator

A

recommends new ideas about or novel solutions to a problem

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4
Q

group roles

information seeker

A

emphasizes getting facts and other info from others

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5
Q

group roles

opinion seeker

A

solicits inputs concerning the attitudes or feelings about ideas under consideration

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6
Q

group roles

information giver

A

contributes relevant information to help in decision making

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7
Q

group roles

opinion giver

A

provides own opinions and feelings

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8
Q

group roles

elaborator

A

clarifies and expands on the points made by others

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9
Q

group roles

coordinator

A

integrates information from the group

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10
Q

group roles

orientor

A

guides the discussion and keeps it on the topic when the group digresses

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11
Q

group roles

evaluator-critic

A

uses some set of standards to evaluate the group’s accomplishment

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12
Q

group roles

energizer

A

stimulates the group to take action

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13
Q

group roles

procedural technician

A

handles routine tasks such as providing materials or supplies

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14
Q

group roles

recorder

A

keep track of the group’s activities and takes minutes

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15
Q

cohesiveness

A

degree of attraction among group members
• Increases when group members have equal status
• Increases w/ increased stability of group membership
• Greater similarity of group member’s increases cohesiveness

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16
Q

conflict resolution strategies

dominating (forcing)

A

persisting in a conflict until one party attains personal goals at the expense of the others’

17
Q

conflict resolution strategies

accomodation

A

making sacrifice to resolve a conflict

18
Q

conflict resolution strategies

compromise

A

both parties give up some part of their goal

19
Q

conflict resolution strategies

collaboration

A

the parties cooperate to reach a solution that satisfies both

20
Q

conflict resolution strategies

avoidance

A

withdrawing from or avoiding a conflict situation

21
Q

DISC personality assessment

A

DOMINANCE
INFLUENCE
STEADINESS
CONSCIENTIOUSNESS

22
Q

Group decision-making

adavantages

A

work from a broad knowledge base

decision accepted by members

decision highly critiqued

aspects of the prob can be divided among group member

23
Q

Group decision-making

disadavantages

A

slow

creates intragroup conflict

potential for groupthink and group polarization

certain members, such as leaders, may dominate the decision-making process

24
Q

group polarization

A

tendency for groups to make decision that are more extreme than those made by individuals

25
Q

DISC personality assessment

A

Dominance
Influence
Steadiness
Conscientiousness