Ch. 10

Question 1

worker stress

Answer 1

physiological/psychological reactions to events that are perceived to be threatening or taxing

Question 2

positive types of stress (eustress)

Answer 2

feelings of accomplishment, anticipation, pride, and challenge

Question 3

negative types of stress (distress)

Answer 3

working overtimes & no compensation

required to make formal presentations regularly to your peers & superiors

taking on the responsibility to take the criticism & probs in department

Question 4

sources of stress

Answer 4

stress can arise from either the environment (situational stress) or from an individual’s personal characteristics (dispositional stress)

Question 5

work overload

Answer 5

aka = role overload

time pressure & too much work

Question 6

underutilization

Answer 6

stress from workers feeling their knowledge, skills, ability or energy are not fully used

Question 7

work role stressors

job ambiguity

Answer 7

stress from lack of clearly defined jobs and/or work tasks

Question 8

work role stressors

lack of control

Answer 8

feelings of having little input or effect on the job and/or work environment; leads to stress

Question 9

work role stressors

physical work conditions

Answer 9

work environment or another organization source contributing to worker stress

Question 10

work role stressors

interpersonal stress

Answer 10

stress arising from difficulties with others in the workplace

Question 11

work role stressors

emotional labor

Answer 11

the demands of regulating and controlling emotions in the workplace

Question 12

work role stressors

harrassment

Answer 12

all forms

Question 13

type A behavior pattern

Answer 13

personality characterized by excessive drive, competitiveness, impatience, and hostility that has been linked to greater incidence of coronary heart disease

Question 14

self-efficacy

Answer 14

individual’s beliefs in his or her abilities to engage in courses of action that will lead to desired outcomes

Question 15

Coping self-efficacy

Answer 15

helps cope with stressful situations

Question 16

Job-related self-efficacy

Answer 16

ability to perform the job

Question 17

Leadership self-efficacy

Answer 17

lead a team

Question 18

Relationship self-efficacy

Answer 18

deal effectively with relationships

Question 19

person environment fit (P-E) fit

Answer 19

the match between a worker’s abilities, needs and values, and organizational demands, rewards, and values

Question 20

job burnout

Answer 20

syndrome resulting from prolonged exposure to work stress that leads to withdrawal from the organization

Question 21

3 burnout phases

1. emotional exhausation

Answer 21

caused by excessive demands placed on the worker

Question 22

3 burnout phases

2. depresonalization

Answer 22

development of cynical, insensitive attitude toward people in the work site

Question 23

3 burnout phases

3. low personal accomplishment

Answer 23

feels a sense of frustration and helplessness that may lead to quit trying

Question 24

individual coping strategies

Answer 24

techniques like: exercise, meditation, or cognitive restructuring that can be used to deal with work stress