Ch 11 - Work System Design Flashcards
job design
specifies the contents of the job
technical feasibility
the job must be physically and mentally doable
economic feasibility
the cost of the job should be less than the value it adds
behavioral feasibility
degree to which the job is intrinsically satisfying to the employee
specialization
the breadth of the job design
job enlargement
a horizontal expansion of the job through increasing the scope of the work assigned
job enrichment
a vertical expansion of the job through increased worker responsibility
job rotation
workers shift to different jobs to increase understanding of the total process
problem- solving teams
small groups of employees & supervisors trained in problem-solving techniques who meet to identify, analyze, and propose solutions to workplace problems
special-purpose teams
highly-focused, short-term teams addressing issues important to management & labor
self-directed teams
integrated teams empowered to control their process
methods analysis
process concerned with the detailed process for doing a particular job
work measurement
determines how long it should take to do a job
standard time
the length of time it should take a qualified worker using appropriate process and tools to complete a specific job, allowing time for personal fatigue and unavoidable delays
time study
a technique for developing a standard time based on actual observations of the operator
performance rating factor
a subjective estimate of a worker’s pace relative to a normal work pace
frequency of occurrence
how often the work element must be done each cycle
normal time
the mean observed time multiplied by the performance rating factor by the frequency of occurrence
allowance factor
the amount of time the analyst allows for personal time, fatigue, and unavoidable delays
elemental time data
establish standards based on previously completed time studies, stored in an organization’s database
predetermined time data
published database of elemental time data used for establishing standard times
work sampling
a technique for estimating the proportion of time a worker spends on a particular activity
time-based compensation systems
pay based on the number of hours worked
