Ch. 11

Question 1

communication

Answer 1

the passage of info between one person/group to another person/group

Question 2

sender

Answer 2

originator of a communication, who encodes and transmits a message

Question 3

receiver

Answer 3

recipient of a communication who decodes the message

Question 4

encoding

Answer 4

process of preparing a message for transmission by putting it into some form/code

Question 5

channel

Answer 5

vehicle through which a message flows from sender to receiver

Question 6

decoding

Answer 6

process of translating a message so that it can be understood

Question 7

feedback

Answer 7

an acknowledgment that a message has been received and understood

Question 8

noise

Answer 8

physical or psychological distractions that disrupt the effective flow of communication

Question 9

source factors

Answer 9

characteristics of the sender that influence the effectiveness of a communication

Question 10

channel factors

Answer 10

characteristics of the vehicle of transmission of a message that affect communication

Question 11

jargon

Answer 11

special language developed in connection with certain jobs; technical language

Question 12

audience factors

Answer 12

characteristics of the receiver that influences the effectiveness of a communication

Question 13

nonverbal communication

Answer 13

messages sent and received through means other than the spoken/written word

Question 14

pygmation effect

Answer 14

when a sender nonverbally communicates expectations to a receiver influencing his/her behavior

Question 15

downward communication

Answer 15

messages flowing downward in an organizational hierarchy, usually from superiors to subordinates

Question 16

upward communication

Answer 16

messages flowing upward in an organizational hierarchy, usually taking the form of feedback

Question 17

lateral communication

Answer 17

messages between 2 parties at the same level in an organizational hierarchy

Question 18

filtering

Answer 18

the selective presentation of the content of a communication

Question 19

exaggeration

Answer 19

distortion of info by elaborating, overestimating, or minimizing parts of the message

Question 20

communication networks

Answer 20

systematic lines of communication among various senders and receivers

Question 21

centralized networks

Answer 21

communication networks in which the flow of communication is directed through specific members

Question 22

decentralized networks

Answer 22

communication networks in which messages can originate at any point and need not be directed through specific group members

Question 23

organigram

Answer 23

a diagram of an organizations hierarchy representing the formal lines of communication

Question 24

grapevine

Answer 24

the informal communication network in an organization

Question 25

sociogram

Answer 25

diagram of the informal lines of communication among organizational members

Question 26

rumors

Answer 26

info that is presented as fact, but which may actually be true/false