ch 10

Question 1

Effective

Answer 1

-Assesses the situation
-Seeks input from each member
-Know what you want to accomplish
-Identifies alternatives
review pros and cons
-Selects best alternative

Question 2

Ineffective

Answer 2

• Doesn’t asses
• Not all are involved
• No clear goals
• Makes rash decision
• Doesn’t identify
• Makes poor decision

Question 3

Barriers

Answer 3

• Lack of structure
• Lack of cultural sensitivity
• Lack of planning
• Lack of resources
• Wrong people present
• Time pressure
• Poor communication
• Unsupportive social climate
• Negative attitudes
• Lack of problem - solving skill

Question 4

Three Approaches to Problem Solving

Answer 4

Descriptive Approach
Functional Approach
Prescriptive Approach

Question 5

Tom’s Ted Talk about the toast sticky notes to real life

Answer 5

take out unnesscary steps

Question 6

Tom’s Ted Talk about the toast sticky notes to real life

Answer 6

take out unnecessary steps

Question 7

Descriptive Approach

Answer 7

helps a group understand how groups usually solve problems

Question 8

Functional Approach

Answer 8

identifies tasks that should be performed to enhance the group’s effectiveness

Question 9

Prescriptive Approach

Answer 9

offers specific recommendations for sequencing certain types of communication in a group.

Question 10

According to Fisher, what two assumptions underlie the prescriptive approach to problem solving?

Answer 10

1) Group members are consistently rational

2) the prescribed agenda or set of techniques will result in a better solution.

Question 11

What is the steps of Phase Model?

Answer 11

goes thru predictable phrases: orientation–>conflict->emergence —>reinforcement