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Interpersonal Communication > Ch. 1 Interpersonal Communication > Flashcards

Ch. 1 Interpersonal Communication Flashcards

1
Q

INTRApersonal communication -

A

when you talk or think to yourself; requires only one communicator

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2
Q

INTERpersonal communication -

A

an ongoing ever changing process; occurs when you interact with another person;

creates a dyad (2 people communicating with one another)

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3
Q

interpersonal mediated communication -

A

concept created by Gumpert and Cathcart;

describes any person to person interaction where a medium has been interposed to transcend the limitations of time and space

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4
Q

What qualitative continuum do relationships exist on? -

A

impersonal>>>>> to intimate

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5
Q

what is the goal of interpersonal communication? - how treated?

A

treat and respond to one another as genuine persons/ unique individuals, not objects or roles

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6
Q

what happens to a relationship the more personal it becomes? -

A

the more interdependent the people become

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7
Q

What type of rewards do we gain from our relationships?

A

intrinsic (emotionally, intellectually, spiritually) and extrinsic (impersonal professional relationships can help us achieve our goals)

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8
Q

What does effectiveness of relationships depend on?

A

the effort we put into those relationships

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9
Q

Are we born with interpersonal skills? -

A

no- we must learn them

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10
Q

When speaking to someone in that moment what four factors will impact our interpersonal skills? -

A

gender, environment, goals, culture

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11
Q

What is the goal of achieving interpersonal competence? what skills?

A

improve communication skills in all contexts, across cultures and generations

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12
Q

transactional model of communication -

A

sending and receiving occur simultaneously; the source and receiver continually influence one another; role duality (constantly sending and receiving)

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13
Q

what are the two types of messages

A

verbal, nonverbal

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14
Q

how is meaning determined

A

by the words used, tone of voice, facial expressions, posture, touch, appearance, smell (everything we do as a sender or receiver has potential message value)

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15
Q

define channel -

A

how messages travel; the medium that connects sender and receiver i.e. face to face, text, facebook

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16
Q

define noise -

A

anything that interferes with or impedes our ability to send or receive a message;

can be internal (thoughts/ feelings, hunger, shyness) or external (radio, color of room, street noise)

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17
Q

semantic noise -

A

inability to understand meaning of words or context in which they are used

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18
Q

physiological noise -

A

illness, discomfort, impairment in speech/ sight/ hearing/ memory

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19
Q

psychological noise -

A

anxiety, confusion, bias, close-mindedness, anger

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20
Q

intellectual noise -

A

information overload or unpreparedness

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21
Q

environmental noise -

A

distracting sounds, smells, sight or feel of the environment/ physical space

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22
Q

define feedback -

A

information we receive in response to a message sent; can be immediate or delayed

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23
Q

positive feedback -

A

enhances behavior

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24
Q

negative feedback -

A

stops behavior

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25
Q

internal feedback -

A

that which you give yourself as you self-assess

26
Q

external feedback -

A

you receive from others

27
Q

low monitored feedback -

A

spontaneous; candid

28
Q

high monitored feedback -

A

carefully crafted response

29
Q

feedforward -

A

opens the communication channel;

a form of phatic communication (social talk)

30
Q

environmental and situational context -

A

physical location of interaction

31
Q

cultural context

A

life space or cultural background (beliefs, values, and rules) of parties in the dyad

32
Q

effect

A

how one is influenced by interaction emotionally, physically, cognitively

33
Q

Linear Model of Communication -

A

unidirectional;

communication goes in only one direction: instructions, directions, signs, email, texts, youtube

34
Q

interaction model of communication -

A

back and forth; presence and effect of both feedback and context, but receiver not actively involved in creating meaning: IMs, class presentation

35
Q

transactional model -

A

give-and-take;

exchanges with source and receiver responding simultaneously face-to-face

36
Q

what are the three models of communication -

A

linear (unidirectional),

interaction (back and forth), and

transactional (give and take)

37
Q

how does interpersonal communication enhance our lives?

A

fulfills psychological functions (well being);

it fulfills social functions (affection, inclusion, control);

it fulfills information functions (reducing uncertainty);

it fulfills influence functions (persuasion, achievement of goals/ objectives)

38
Q

interpersonal patterns

A

reasoned sense making= understanding individuals/ predict behavior, and

retrospective sense-making= understanding our own behavior once it has occurred

39
Q

What did Edward T Hall say about communication -

A

culture is communication, and communication is culture

40
Q

Individualistic cultures -

A

stress individual goals

you are responsible for yourself and maybe your immediate family

41
Q

collectivist cultures -

A

stress group goals, responsible for entire group

42
Q

high context cultures -

A

more tradition-bound, appear to others as overly polite and indirect eg asian cultures, joy luck club

43
Q

low context cultures -

A

less tradition-bound and more direct/ verbally explicit

44
Q

what did McLuhan say about communication and technology? -

A

the media is the message

Channels affect both the sending/receiving of messages

45
Q

gaining communication competence -

A

add to your storehouse of knowledge about interpersonal communication;

recognize how your relationships affect you;

analyze your options;

interact ethically, respect diversity, and think critically about person to person contacts;

practice and apply skills to improve interpersonal performance

46
Q

every interpersonal communication contact shares 3 things -

A

key characteristics,

core communication principles, and

axioms

47
Q

5 characteristics of an effective interpersonal communicator.

A
  1. does not take others for granted
  2. does not repeat scenarios/ scripts that are doomed to fail
  3. does not follow stereotypes
  4. is guided by skill and knowledge
  5. works through problems to enhance self-worth
48
Q

What factors affect how you are perceived when you communicate with someone? The 7 essential elements of interpersonal communication.

A

1) people involved
2) message(s) that each person sends or receives
3) channel(s) used
4) amount of noise present
5) context (environment/ setting)
6) feedback sent in response
7) the acts effect(s) on individuals involved

49
Q

5 characteristics of interpersonal communication

A

1) it is a dynamic process
2) it is unrepeatable
3) it is irreversible (offline and online)
4) it is learned
5) characterized by wholeness and nonsummativity (whole is greater than sum of parts)

50
Q

5 communication axioms or universally accepted principles of communicaiton that enable us to understand interpersonal interactions more fully.

A

Universally accepted Principles of communication

1) you cannot not communicate
2) every interaction has both a content and a relationship dimension
3) every interaction is defined by how it is punctuated
4) messages consist of verbal symbols and nonverbal cues
5) interactions are either symmetrical or complementary

51
Q

Anything that interferes with or impedes our ability to send or receive a message is known as which of the following?

A

Noise

52
Q

As we interact, we are influenced in some way by the interaction. This is known as which of the following?

A

Effect

53
Q

We negotiate the meaning we derive from interpersonal communication by sending and receiving what two types of messages?

A

Verbal, nonverbal

54
Q

Identifiable behavioral patterns and motivations explain which of the features of interpersonal contact?

A

Core Communication Principles

55
Q

During interpersonal contacts, as we share information we reduce the amount of which of the following in our lives?

A

uncertainty

56
Q

The ability to communicate effectively is known as ______.

A

Interpersonal competence

57
Q

If the color of a room is not appealing to you, which of the elements of communication would be affected the most?

A

Noise

58
Q

Interpersonal communication involves understanding patterns of behavior, predicting what others will do, and doing what for their actions as well as our own?

A

providing reasons

Reasoned sense making

Retrospective sense making

59
Q

In which type of culture you are responsible for yourself and maybe your immediate family?

A

individualistic

60
Q

Interpersonal communication serves many functions in our lives; which is a function it typically serves?

A

Social

Interpersonal Communication (8 decks)

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