Certified Manager Flashcards
Management
The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively.
Organizational Performance
A measure of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals.
Org Performance FYI
Organizational performance increases in direct proportion to increases in efficiency and effectiveness.
Efficiency
A measure of how productively resources are used to achieve a goal.
Organizational Efficiency
Organizations are efficient when managers minimize the amount of input ( such as labor, raw materials, and component) or the amount of time needed to produce a given output of goods or services.
Manager’s Responsibility
To ensure that an organization and its members perform as efficiently as possible all the work activities needed to provide goods and services to customers.
Effectiveness
A measure of the appropriateness of the goals that managers select for an organization to pursue and the degree to which the organization achieves those goals.
Organizational Effectiveness
Organizations are effective when managers choose appropriate goals and achieve them.
Effective Managers
Those who choose the right organizational goals and use resources efficiently
Low Efficiency/High Effectiveness
Manager Chooses right goals, poor use of resources. Result = Product customers want, but that’s too expensive to buy
Low Efficiency/ Low High Effectiveness
Manager chooses the wrong goal, and makes poor use of resources. Result = Low quality product, customers do not want.
High Efficiency/ Low Effectiveness
Managers choose wrong goals, but use resources well. Result = High quality product that customers do not want.
High Efficiency/High Effectiveness
Manager chooses the right goals and good use of resources. Result = Product that customers want, and can afford.
Four Essential Manager Tasks
- Planning
- Organizing
- Leading
- Controlling
Manager Task - Planning
Choosing appropriate organizational goals and courses of action to best achieve those goals.
Manager Task - Organizing
Establish task and authority relationships that allow people to work together to achieve organizational goals.
Manager Task - Leading
Motivate, coordinate, and energize individuals and groups to work together to achieve organizational goals.
Manager Task -Controlling
Establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals.
Three steps to planning
- deciding which goals to pursue
- deciding what strategies to adopt to reach goals
- deciding how to allocate resources to pursue the strategies that attain those goals
Planning is
complex and difficult, because planning is done under uncertainty when results are unknown, which means either success or failure is a possible outcome of the planning process.
Organizing is
structuring working relationships in a way that allows organizational members to work together to achieve organizational goals.
Who decides how to best organize resources, particularly human resources?
Managers
Organizational Structure
formal system of task and reporting relationships that coordinates and motivates organizational members so that they work together to achieve organizational goals.
Organizational structure determines
determines how an organization’s resources can be best used to create goods and services.
Leading
also referred to as directing, is the action by which work is executed. It involves instructing, guiding, energizing, and supervising the performance of employees to accomplish organizational goals.
Leading turns __ and __ into ___
planning and organizing into performance
T/F leading is the same as leadership
False
What does leadership do
provides the vision, inspiration and influence to innovate and make changes.
Leading is what
is a management function that provides guidance to execute and fulfill the vision.
Controlling
the process of evaluating how well an organization is achieving its goals and then taking action to maintain or improve performance.
What do managers monitor
the performance of individuals, departments, and the organization as a whole during the controlling process.
Outcome of the control process
the ability to measure performance accurately and regulate organizational efficiency and effectiveness.
What does the controlling process help managers do
evaluate themselves, and how well they are performing the other three tasks of management.
Manager vs Leader
- Leaders have the ability to rally employees around a vision and are willing to take risks to transform or effect change.
- Managers understand how a vision aligns with organizational goals and directs employees to execute the vision in a systematic and risk-adverse way.
- Leaders lead people, while managers manage work.
