CCP 110 - Crew Resource Management

Question 1

Which occupation did CRM come from and why?

Answer 1

• Aviation Industry

- Due to increased airline disasters related to poor communication/lack of empowerment

Question 2

What is the SHEL model used in CRM and how does it apply to BCAS?

Answer 2

• Software - TX Guidelines, Policy, EMALB Regulations, Supplemental Resources
• Hardware - Drugs, Equipment, Modes of Transport
• Environments - Air, Land, Sea
• Liveware - Flight Crew, Staff, Supervisor, EPOS, Dispatch, Patient, Family

Question 3

Define “Situational Awareness”

Answer 3

• Being aware of what is going on around you at all times

Question 4

What factors can lead to a loss of Situational Awareness?

Answer 4

• Task Fixation
• Task Saturation
• Complacency
• Hidden Agenda
• Anchoring Bias

Question 5

Define the “4 to go/1 to say no” principal

Answer 5

• Both pilots and both paramedics must be in agreement that it is safe to complete the mission, if any one person has concerns they should raise them and discuss them with the group
• 1 person can “stop the line”

Question 6

What is a “Sterile Cockpit”?

Answer 6

• Where all non-essential communication is avoided

- Usually during takeoff or landing

Question 7

How can we reduce risk?

Answer 7

• Follow the principals of CRM
• Open clear communication
• Verbalization
• Training
• Procedure Checklists