Cashier Training Flashcards
ClubPet
ClubPet is a free membership program that we offer our guests to reward their loyalty.
Once signed up, the guest receives a ClubPet card (and keyring card) with a barcode that is unique to them.
Being a ClubPet member has a number of benefits:
• Lower prices on thousands of items in store, as well as a 15% discount on the adoption fee of almost every animal!
Access to the Frequent Buyer program for participating brands pet food - earning the guest free pet food over time!
If they sign up for emails, they’ll always be in the loop about upcoming adoption and flyer events.
• If a ClubPet member loses a receipt but needs a copy, it is significantly easier for us to find it than if they were not a member.
• A 10% coupon for their first online purchase at petland.ca
• Emailers with coupons for additional savings
• Discounts on all dog and cat food
• Discounts on select products throughout the store
• Discounts on live animals. Excluding rescue animals
• Discounts on services such as grooming and nail trims
•The ability to benefit from Seniors Day on the last
Thursday of the month
•The ability to benefit from Buy one get one Fish Fridays
• The ability to benefit from sale event savings such as flyer weekends
• The ability to track frequent feeder purchases if applicable
• The ability to track previous adoption transactions
•The ability to view purchase history
ClubPet sign up
When a guest is signed up for the first time, they’ll immediately receive a membership card with a unique barcode.
After a few days their phone number will be in the system and they can use that instead of the card.
Let guests know to keep their card safe for the first week or so, until they’re sure the phone number is in the system.
We ask for the guest’s phone number as an account identifier, they won’t be getting any marketing phone calls from us!
They can unsubscribe at any time
Scheduled Specials
Black Friday, Seniors Day, and Fish Fridays are all on a set schedule that our guests often know and plan around.
Guests must be ClubPet members (or sign-up at the till) to receive the discounts and deals.
Black Friday
stores typically open earlier than usual and guests can enjoy a percentage discount on the regular price of almost every item in store.
Often, live adoption animals (excluding rescue cats and dogs) will have a significant discount from their regular price too!
As well as discounts on almost every item in store, certain items will be discounted even further. In the days and weeks leading up to Black Friday, your store will receive special signage and flyers to show which items these are.
Seniors Day
percentage discount off of the regular price of many items in store.
Seniors Day occurs once a month, on the last Thursday of the calendar month.
• Seniors Day discounts are offered to our guests aged 60 or older.
Seniors Day discounts are calculated automatically one you press the Seniors Day button, which only works on the last Thursday of the month.
Fish Friday
First Friday of each month. ClubPet members
The Buy One, Get One (BOGO) only applies to pet fish.
This means it excludes feeder comets and minnows.
•The regular price of the free fish must be less than $15
to qualify. This means that Glofish can earn a guest a free fish, but cannot be the free fish due to their price.
We want to give our guests the best deal we can.
• Live plants are also BOGO on Fish Friday, as long as the regular price of the free plant is less than $15.
Frequent Buyer Program
Many of the cat and dog food brands in our stores participate in the Frequent Buyer Program.
ClubPet members are able to receive free bags of their pet’s food after purchasing a certain number of bags.
They don’t even need to pay the tax on the free bag!
A guest’s progress is tracked automatically in the till each time they purchase an eligible bag.
To help show their progress, an extra receipt slip will print after the main one to remind guest’s of the rules of their chosen brand.
Guests can work towards multiple free bags at a time, as they are tracked separately.
It’s great guest service to let them know how many more bags they need until they receive a free one, and to staple the rules slip in front of their main receipt.
Flyer Events
Flyer events occur semi-regularly and typically run from Friday to Sunday.
During a flyer, specified items are discounted for our ClubPet members. Keep a copy of the flyer itself with you so that you can show guests the range of items discounted for the weekend.
Some items on the flyer may be One Day Only, and so make sure signage is taken down after the item is no longer discounted.
The flyer will specify any restrictions in terms of brands or sizes.
If something does not seem to scan at the right price, check that ClubPet has been entered and consult the flyer.
Remove all flyer signage from the sales floor after closing time on the final day.
Keep an eye open for missed signage in the follow days as this can confuse guests.
Monthly Promos
certain items are discounted for ClubPet members.
These items will be identified by special signage in the aisles and will be programmed into the tills to automatically be discounted.
It is important to ensure that Monthly Promo signage is in place for the entire time the item is discounted, and is removed immediately after the promotion ends.
Monthly promos are very specific in the items that are discounted.
In the event of guest confusion or frustration, check the signage to see if it applies to the selected brand and size, or call up a manager for help.
Coupons
At Petland, we split our coupons into two groups: Vendor Coupons and Store Coupons.
It is important that you learn to identify the differences between the two, and ensure they are always entered correctly.
If coupons are entered incorrectly, we do not receive reimbursement from whichever company is running the promotion.
All coupons must be stapled to a copy of the receipt (which will usually print automatically), and placed in your drawer ready for your cash out.
All coupons will have terms and conditions, be sure to read these before entering the coupon.
Additionally, many coupons specify that they cannot be combined with any other offer or coupon.
Failing to follow this will result in Petland not being reimbursed. Finally, expired coupons cannot be accepted.
Store Coupons
Store Coupons are made by Petland for Petland. Often, you’ll see the initials “SC” on the back of the coupon, close to the barcode (if there is one).
Vendor Coupons
Vendor Coupons are not made by Petland, though we accept them happily!
Sometimes you’ll see the initials “VC” on the coupon, or a brand’s name. The Coupon may be a slip of paper or a sticker on the product itself which must be removed so it can be sent to the vendor.
Starting a Transaction
three steps before you scan a single product.
Greeting the guest and logging in.
Assigning the sale to a pet counselor.
Doing so allows you to correctly assign the sale, which gives managers valuable information on how pet counselors are doing. It is important that sales are assigned accurately.
If a guest was not assisted by a pet counselor, apologize and make sure they found everything that they needed. If they could not find something we carry, page a pet counselor to help them find it rather than just giving the guest an aisle number to search for.
• Entering ClubPet information.
Multiple Items
If a guest is purchasing multiple items that are exactly the same, you can save time by scanning just one of them. Next, press the item to highlight it and then type the quantity being purchased. Finally, press the “@/For” button.
Voiding an Item
If you accidentally scan an item twice, or a guest changes their mind on an item, you can remove it by pressing the item once to highlight it, then pressing the
“Void” button to remove it from the transaction. Don’t worry, it will not appear on the receipt when it prints.
