Captains Responsibilities Flashcards
What is the remit for acting outside of the of the rules laid down?
Urgent and compelling reasons to depart from them.
A degree of flexibility is essential in aircraft operations, however, and the Commander has discretion to use non-standard practices to meet unexpected or unusual circumstances in the interests of safety.
With regard disruptive passengers, what constitutes disruptive behaviour and who should be informed?
Persistently use threatening or abusive language.
Smoking, drunk, behave violently towards staff or fellow pax, acts in any way that causes concern for safety or security.
The security duty manager should be informed ASAP before action is taken if possible.
When should the police be called following an incident with a disruptive passenger?
Criminal damage to BA property,
Assault of a staff member,
Disruptive pax insists on boarding or won’t get off / is causing trouble.
A criminal offence such as theft has occurred, and perpetrator identified.
