Capitulo 4

Question 1

Net profit margin

Answer 1

Measures the proportion of each sales dollar that is kept as profit

Question 2

The balanced scorecard (BSC)

Answer 2

Strategic planning and performance management system used extensively in industry, government, and nonprofit organizations.

Question 3

The Strategic Profit Model (SPM)

Answer 3

Provides the framework for conducting ROA analysis by incorporating revenues and expenses to generate net profit margin, as well as an inclusion of assets to measure asset turnover

Question 4

Financial ratios

Answer 4

Indicators used in finance to measure or quantify the economic and financial reality of a company or unit evaluated

Question 5

Logistics Activity Measures

Answer 5

Performance measures are critical for effectively managing logistics activities

Question 6

Transportation Measures

Answer 6

The major transportation measures focus on such things as labor, cost, equipment, energy, and transit time

Question 7

Warehousing Measures

Answer 7

They identify design and operations options that provide benefits in terms of increased speed or reduced costs.

Question 8

Balanced scorecard (BSC) four distinct perspectives

Answer 8

customers
internal business processes
learning and growth
financial results.