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Diagnóstico > Capital Intelectual > Flashcards

Capital Intelectual Flashcards

1
Q

Modelo Skandia Navigator

A

Tem 2 componentes
- Capital Humano
- Capital Estrutural

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2
Q

Capital Estrutural

A

Reflete as insfraestruturas que suportam o capital intelectual (computadores, softwares etc). Tem 2 componentes,
Capital Organizacional e o capital Cliente

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3
Q

Capital Humano

A

Reflete todo o conhecimento e experiencia dos colaboradores. Representa a educação e atitudes face ao trabalho

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4
Q

Modelo Skandia focos de intervençao

A
  • Financeiro
  • Clientes
  • Humanos
  • Processos e Renovação
  • Desenvolvimento
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Diagnóstico (6 decks)

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