C202.1 Overhead Door Repair (05-01-2010)

Question 1

[C202.1 Overhead Door Repair]

Who should create work orders and where are they submitted for overhead door repair?

Answer 1

Station Officers Create the work order in Fire Depot/Work Orders

Question 2

[C202.1 Overhead Door Repair]

After submitting the work order during normal business hours, what should be done?

Answer 2

Follow up email sent to Support Services

Question 3

[C202.1 Overhead Door Repair]

After submitting the work order after normal business hours or on holidays, what should be done?

Answer 3

The Station Officer should follow up by calling the repair service directly

Question 4

[C202.1 Overhead Door Repair]

Where can the telephone number for the current repair service be found?

Answer 4

In the Overhead door section of Fire Depot/Work Orders

Question 5

[C202.1 Overhead Door Repair]

Following the service call to the repair company, the Officer should:

Answer 5

Add comments to the existing FireNet repair request

Question 6

[C202.1 Overhead Door Repair]

What (4) comments should the Officer include in the FireNet repair request following the service call to the repair service?

Answer 6

1. When the call was placed
2. When the technician arrived and left
3. Work that was done
4. Current condition of door

Question 7

[C202.1 Overhead Door Repair]

What are the only (3) acceptable conditions the overhead door should be considered after the initial repair vist of a technician?

Answer 7

1. Repaired and Fully Operational (Preferred)
2. Safely Manually Operable (Acceptable)
3. In the Down position and secured (Last resort)

Question 8

[C202.1 Overhead Door Repair]

Who shall follow up on any incomplete repairs and when?

Answer 8

Support Services the next business day

Question 9

[C202.1 Overhead Door Repair]

Who shall determine the operational status of the assigned units in the event the overhead door is not fully repaired during the initial technician’s visit?

Answer 9

The BC in consultation with the Shift Commander