Business Unit 2 Rev 1

Question 1

Define S.W.O.T analysis

Answer 1

S - Strength - The strengths of the business e.g High tuned staff (Internal)

W - Weakness - The weaknesses of the business e.g Equipment breaking down, poor performing employees (Internal)

O - Opportunity - The opportunities the business is provided or currently utilising (External)

T - Threat - The Threats a business faces during it’s operation period (External)

Question 2

Define management styles

Answer 2

Management styles the attitude or behaviour of management when it comes to:
–> Decision making
–> Meeting business objectives
–> Directing and motivating staff

Question 3

Types of Management styles

Answer 3

Autocratic - Tells
Persuasive - Sells
Consultative - Asks
Participative - All
Lassez Faire - Lazy

Question 4

Autocratic management style characteristics

Answer 4

• One who tells their workers what needs to be done, how it needs to be done and when it needs to be done
• Very little to no employee input into decision-making
• Motivation is usually through threats and disciplinary actions
• Feedback only recognises poor performance
• Communication is 1 way

Question 5

Persuasive management style characteristics

Answer 5

• Manager convincing employees to do as they are told as it is the best way to move forward
• Communication is 1 way top-down (still being told what to do but now there is an explanation)
• Decision is still in the management
• Motivation is driven by consequences
• No worker feedback

Question 6

Consultative management style characteristics

Answer 6

• Asks for the opinion of the staff
• Staff are allowed to provide feedback
• Decision is still with management
• 2 way communication

Question 7

Participative management style characteristics

Answer 7

• All employees are equal in the decision-making process (one person = one vote)
• Best used when decisions impact all workers
• 2-way communication
• Workers feel empowered to provide a feedback in the decision-making process

Question 8

Laissez Faire management style characteristics

Answer 8

• Management and decision-making is left to the employees
• Management provides a time frame for an outcome but planning and decision is left to the employees
• Suits a business that has highly skilled workers

Question 9

Do businesses apply only 1 management style?

Answer 9

No, most modern businesses do not rely and apply only 1 business management style

• It depends on the situation of the business

Question 10

Situations where autocratic management style is applied

Answer 10

• Inexperienced staff
• Emergency / Incident

Question 11

Situations where persuasive management style is applied

Answer 11

• Deadline to meet
• Issue to be addressed

Question 12

Situations where consultative management style is applied

Answer 12

• Where info is needed related to a specific area of business operation

Question 13

Situations where consultative management style is applied

Answer 13

• When an issue impacts the entire business -everyone needs to be involved

Question 14

Situations where laissez-faire management style is applied

Answer 14

• Research + Development
• When workers are highly skilled

Question 15

Define management skill

Answer 15

The abilities and competencies used by managers to complete tasks that meet business objectives

Question 16

Define communication

Answer 16

Transfer of info from sender to receiver

Question 17

Types of communication and examples

Answer 17

Verbal - Convo, conference, meetings

Written - Memos, reports, emails

Non-verbal - Body language, visual

Question 18

What does communication rely on?

Answer 18

Feedback - Feedback tells the sender what has been understood and what needs further clarification

Question 19

Define delegation

Answer 19

The ability to transfer authority and responsibility from a manager to an employee

Delegation requires the delegate to have the level of skill needed to complete the task

Question 20

Benefits of delegation

Answer 20

• Management has more time to focus on important tasks
• Employees can improve their skills
• feel more valued
• assist in promotion prospects
• provide feedback

Question 21

Define planning

Answer 21

The ability to define business objectives and determine strategies to meet the objectives

Question 22

Strategic planning

Answer 22

• Long term –> 2 - 5 yrs into the future

Question 23

Tactical planning

Answer 23

• Medium-term planning –> 1 - 2 yrs and outline the strategies to be used to meet the strategic position

Question 24

Operational planning

Answer 24

• Short term planning –> now - 1 yr What is currently being done to work towards meeting the objective

Question 25

Define leading

Answer 25

Ability to influence and motivate workers to meet business objectives

Question 26

3 characteristics of leadership