Business Unit 2 Exam Rev

Question 1

Define Management Style

Answer 1

The attitude or behaviour of management when it comes to

–> Decision making
–> Meeting business objectives
–> Directing and motivating staff

Question 2

Autocratic Management Characteristics (tells)

Answer 2

• When a manager tells the workers what needs to be done, how it needs to be done and when it needs to be done by
• Very little to no employee input into decision-making
• Motivation is usually driven by threats and disciplinary actions
• Communication is one-way-top down

Question 3

Advantages of an Autocratic Management

Answer 3

• Useful in times of crisis
• When meeting a deadline
• When you have new or inexperienced staff

Question 4

Disadvantages of an Autocratic Management

Answer 4

• Lack of motivation/empowerment
• Lacks creativity/innovation
• High stress for workers
• Workers not feeling valued

Question 5

Persuasive Management Characteristics (sells)

Answer 5

• Manager tries to convince workers to do as they are told
• Comes with consequnces if not followed
• Communication is one-way-top-down but has some explanation
• Management is the decision maker

Question 6

Advantages of Persuasive Management style

Answer 6

• help reduce turnover
• Better relations with employees

Question 7

Disadvantages of Persuasive Management style

Answer 7

• Can create negative employee attitude
• May not be fully supported by employees
• Communication is one way

Question 8

Consultative Management Characteristics (asks)

Answer 8

• Manager asks workers for their input/opinion
• Staff/workers are allowed to provide input
• Management still has the last say
  works best when decisions impact the business

Question 9

Advantages of Consultative Management

Answer 9

• Staff input can improve decision making
• increase staff motivation
• Decisions are easier to implement

Question 10

Disadvantages of Consultative Management

Answer 10

• Takes time
• Consulated staff may still be unhappy about decision made

Question 11

Participative Management Characteristics (all)

Answer 11

• All employees are equal in the decision making process
• works best when the decision impacts everyone
• 2 way communication
• creates a positive work environment

Question 12

Advantages of Participative Management

Answer 12

• Motivation and commitment
• Employees gain confidence and skills
• Maintain positive employee relations

Question 13

Disadvantages of Participative Management

Answer 13

• Communication too informal
• Decisions can be delayed

Question 14

Laissez Fair Management Characteristics (own)

Answer 14

• Management may provide time frame and expectations of outcome but planning and decision making is left to workers/staff
• Suits businesses where there are highly skilled workers

Question 15

Advantages of Laissez Fair Management

Answer 15

• Works best with highly skilled staff
• Staff can achieve high job satisfaction

Question 16

Disadvantages if Laissez Fair Management

Answer 16

• Risk of being disorganised
• Personal conflicts could be significant

Question 17

Situational or contingency management approach

Answer 17

Not relying on one management style, management style changes to suit the situation

Question 18

Explain Communication skill

Answer 18

Transfer of info from sender to the receiver
- Verbal = convo, conference, meeting
- Written = Memos, reports, text emails
- Non-verbal = Body language, Visual, pictures

Question 19

Explain Interpersonal skill

Answer 19

The behaviours you use every day to interact and communicate with others well
- Communication skills
- Build positive relationships with others

Question 20

Explain Leadership skill

Answer 20

The ability to influence and motivate others to work towards meeting business objectives

Question 21

Explain Decision-making skill

Answer 21

The ability to identify options than choose a specific course of actions from the alternative identified

Steps
1. set objectives
2. outline the facts
3. Identify solutions
4. Choose one alternative and apply
5. monitor and evaulate

Question 22

Explain Planning skill

Answer 22

Steps
1. set objectives
2. outline the facts
3. Identify solutions
4. Choose one alternative and apply
5. monitor and evaulate

Question 23

Explain Delegation skill

Answer 23

The ability to transfer authority and and responsibility from manager to employee
- relies on having similar skills

Benefits of delegation
- management has more time to focus on other important things
- employees can improve skills

Question 24

Key elements of an Operating System

Answer 24

Input - Raw materials

Process - Construction from Raw materials to products

Output - The end result - Product

Question 25

C.S.R

Answer 25

Corporate Social Responsibility
When a business operates “Above and beyond its legal requirement”

Socially
Economically
Environmentally

Question 26

Quality control

Answer 26

Reactive approach - Examines products at different stages and compare to benchmark

Question 27

Quality Assurance

Answer 27

Works by sending products to be tested to meet its benchmark

Question 28

TQM

Answer 28

Proactive approach
- Customer focus - always provide best quality

• Worker empowerment - Giving workers permission to be part of the decision making
• Continuous Improvement - Always keep looking for improvement

Question 29

Master Production Schedule

Answer 29

Determine the quantity of materials needed to produce the amount of product needed

Question 30

Computer Aided Manufacturing

Answer 30

The use of software and computer-controlled machinery to automate a manufacturing process

Question 31

Automated production line

Answer 31

Comprised of a series of workstations linked by a transfer system and an electrical control system

Question 32

Stakeholders

Answer 32

People that are impacted by the business/ businesses decisions

Question 33

Two ways in which an organisation can demonstrate corporate social responsibility in its operations system

Answer 33

1. Socially - Not lying to customers about it’s products/services
2. Environmentally - Reduce the businesses environmental impact e.g using more sustainable materials to produce it’s product

Question 34

Job Analysis

Answer 34

Gather knowledge on what tasks, duties and responsibilities involved in a job

Question 35

Job Design

Answer 35

The process of establishing employees’ duties and responsibilities that will be included in their roles

Question 36

HRM

Answer 36

Human Resource Management - plan, coordinate, and direct the administrative functions of an organization

Question 36

Employee Induction

Answer 36

Introduce them to the workforce - where new employees learn about the organisation and their roles in it