Business of I.T. Applications (Extra)

Question 1

ability to establish procedures to incorporate and prioritize management of unplanned interruptions (incidents) and investigate causes of failure.

Answer 1

Interaction and co-adoption of ITIL and Agile Practices

Question 2

value streams, processes, suppliers

Answer 2

resources

Question 3

benefits, cost, risk

Answer 3

stakeholder values

Question 4

(1) It creates controls that each practice must consider when planning how work is to be done. (2) In high-velocity environments, information security is integrated as much as possible into the daily work of development and operations. (3) It must be driven from the senior-most level of the organization, according to clearly understood governance requirements and organizational policies.

Answer 4

Information Security Management

Question 5

based on change type determines the roles for assessment and authorization.

Answer 5

change model

Question 6

maximize the number of successful service and product changes by ensuring that risks are properly assessed, authorizing changes to proceed, and managing the change schedule.

Answer 6

Change Control

Question 7

Taking advantage of such services can free an organization from investing in its own costly infrastructure and software assets that would have to be accounted for as capital expenditure.

Answer 7

partners and suppliers dimension

Question 8

(1) ensure metrics are outcomes based and focused on value (2) define your metrics (3) simplify and or optimize before automating.

Answer 8

optimize and automate

Question 9

(1) the ecosystem is constantly changing, so feedback is essential (2) “Fast” does not mean complete (3) comprehend the whole but do something.

Answer 9

progress iteratively with feedback principle

Question 10

communicate in a way the audience can hear (2) decisions can only be made on visible data (3) collaboration does not mean consensus. (4) to determine whom to collaborate with.

Answer 10

collaborate and promote visibility principle