Business I.T. Study (Lesson 4)

Question 1

Focuses on the delivery of incremental changes to software products in response to the evolving needs of users.

Answer 1

Agile Method

Question 2

An ongoing organizational activity of continuous re-evaluation performed at all organizational levels to ensure that performance continually meets stakeholders’ expectations.

Answer 2

Continual Improvement

Question 3

The need or desire for products and services among the organization’s internal or external consumers.

Answer 3

Demand

Question 4

A person or group who is accountable at the highest level for the performance and compliance of the organization.

Answer 4

Governing Body

Question 5

A recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.

Answer 5

Guiding Principle

Question 6

An option or possibility to add value for stakeholders or otherwise improve the organization.

Answer 6

Opportunity

Question 7

The ability of an organization to move and adapt quickly, flexibly, and decisively to support internal changes.

Answer 7

Organizational Agility

Question 8

A documented agreement between a service provider and a customer that identifies both services required and the expected level of service.

Answer 8

Service-Level Agreement

Question 9

Sets clear business-based targets for service levels and ensures that delivery of services is properly assessed, monitored, and managed against these targets.

Answer 9

Service-Level Management Practice

Question 10

Ensures that the organization’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services.

Answer 10

Supplier Management Practice