Business I.T. Study (Lesson 2) Flashcards
1
Q
A person or group with its internal functions, and with its own set of responsibilities, authorities, and relationships necessary to achieve its objectives.
A
Organization
2
Q
A result as perceived by a stakeholder—that is enabled by one or more outputs.
A
Outcome
3
Q
A tangible or intangible deliverable of an activity.
A
Output
4
Q
A generic role an organization takes on when it receives services
A
Service Consumer
5
Q
A set of specialized organizational capabilities for enabling value for customers in the form of services.
A
Service Management
6
Q
A functionality offered by a product or service to meet a particular need.
A
Utility
7
Q
An assurance that a product or service meets agreed-upon requirements.
A
Warranty
