Business of I.T. Applications (Extra 2) Flashcards
(1) do few things, but do them better (2) Ensure there’s value (3) Respect the time of people involved
keep it simple and practical
(1) Focus on fast delivery of new and changed IT services to users (2) Continual analysis of feedback provided for IT services at every stage of their life cycle (3) Agility in processing the feedback, giving rise to continual and fast improvement of IT services (4) Integration of product and service management practices (5) Digitization of IT infrastructure and adoption of cloud computing (6) Extensive automation of the service delivery chain.
High-Velocity Service Delivery Paradigm
(1) It often relates to service levels aligned with the needs of service consumers, either according to a formal agreement or by a marketing message or brand image. (2) It can help to determine whether a service is “fit for use.” (3) It typically addresses areas such as availability of service, its capacity, levels of security, and continuity.
Warranty
is used to help plan changes, assist in communication, avoid conflicts, and assign resources. It can also be used after changes have been deployed to provide the information needed for incident management, problem management, and improvement planning.
Change Schedule
is to provide services to business customers that are fit for their purpose, stable, and so reliable that businesses perceive the service organization offering them as a trusted provider.
ITIL service management practice framework
(1) Observe what exists as objectively as possible, using customer or desired outcome as starting point (2) Recognize that sometimes nothing from current state can be reused (3) apply your risk management skills.
start where you are principle
This principle’s key message is that when initiatives involve the right people in their correct roles, efforts benefit from better buy-in, more relevance, and increased likelihood of long-term success.
collaborate and promote visibility key message
