Business I.T. Study (Lesson 5)

Question 1

Ensures that services are delivered and supported according to agreed specifications and stakeholders’ expectations.

Answer 1

Deliver and Support Value Chain Activity

Question 2

Ensures that products and services continually meet stakeholder expectations for quality, costs, and time to market.

Answer 2

Design and Transition Value Chain Activity

Question 3

Provides a good understanding of stakeholder needs, transparency, and continual engagement and good relationships with all stakeholders.

Answer 3

Engage Value Chain Activity

Question 4

Ensures continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.

Answer 4

Improve Value Chain Activity

Question 5

Ensures that service components are available when and where they are needed, and that they meet agreed specifications.

Answer 5

Obtain/Build Value Chain Activity

Question 6

Ensures a shared understanding of the vision, current status, and improvement direction for all four dimensions of service management, and all products and services throughout the organization.

Answer 6

Plan Value Chain Activity

Question 7

A lean practice that examines the stream, quantifies its waste, and in so doing, identifies its weakest link.

Answer 7

Value Stream Mapping