Business Objectives and Functions 2

Question 1

Three key roles of managers

Answer 1

1) Informational role
2) Interpersonal role
3) Decisional role

Question 2

Four key characteristics of effective man vgagers

Answer 2

1) E’ee centred
2) Set high standards but are flexible
3) delegators
4) encourage participative mgt

Question 3

Human relations culture

Answer 3

Flexible and inward looking

Question 4

Internal process culture

Answer 4

Control and inwards looking

Question 5

Open systems culture

Answer 5

Flexible and outwards looking

Question 6

Rational goal culture

Answer 6

Control and outward looking

Question 7

Theory X

Answer 7

~ People dislike work and avoid it
~ Coercion, control and punishment are needed
~ Individuals like security

Question 8

Theory Y

Answer 8

~ Physical and mental effort in work is natural
~ Commitment to object is driven by reward
~ People learn to like responsibility

Question 9

Four stages of group development

Answer 9

~ Forming
~ Storming
~ Norming
~ Performing

Question 10

Shaper

Answer 10

committed to task, may be aggressive/challenging

Question 11

Plant

Answer 11

thoughtful and thought-provoking

Question 12

Evaluator

Answer 12

criticises others’ ideas, brings team down to earth

Question 13

Resource investigator

Answer 13

pick up others’ ideas and add to them

Question 14

Company worker

Answer 14

turns general ideas into specifics, does scheduling

Question 15

Team worker

Answer 15

concerned with relationships w/in the team

Question 16

Finisher

Answer 16

ensures timetables are met

Question 17

Four C’s of Human Resource Management

Answer 17

Commitment
Competence
Congruence
Cost-effectiveness

Question 18

Marketing orientation

Answer 18

basis of operations is the needs of potential customers

Question 19

Sales orientation

Answer 19

main purpose is to sell the as many units as possible

Question 20

Production orientation

Answer 20

purpose is to make as many units as possible

Question 21

Product orientation

Answer 21

co falls in love with it’s product e.g. high tech industries