Business Communication (AL)

Question 1

Effective communication

Answer 1

Exchange of information between people of groups with feedback

Question 2

Spoken communication

Answer 2

Sending messages to people by word of mouth between two people

Question 3

Benefits and limitations of spoken communication

Answer 3

Benefits
-Allows for 2 way communication
-Instantaneous, no delay
-Immediate clarification, if point not understood

Limitations
-Communication maybE ambiguous
-Message cannot be referred again
-Inappropriate for complicated and technical information

Question 4

Written communication

Answer 4

Message that makes use of words

Question 5

Benefits and limitations of written communication

Answer 5

Benefits
-Can refer to more than once
-Detailed information
-Permanent record which is useful legally

Limitations
-Clarification cannot be given
-No immediate feedback
-No evidence that message is understood and received

Question 6

Electronic communication

Answer 6

Sending messages using media such as computers, email or video conferencing

Question 7

Benefits and limitations of electronic communication

Answer 7

Benefits
-Can be transmitted rapidly
-Global coverage is possible
-Can save money and time compared to traditional communication

Limitations
-Require employees to be trained
-Reduces social contact and can create sense of isolation
-Employees may use to send personal messages

Question 8

Visual communication

Answer 8

Conveying information our ideas in forms that can be seen

Question 9

Benefits and limitations of visual communication

Answer 9

Benefits
-Effective for those with poor language skills
-Supports spoken communication
-Simple to present complex info

Limitations
-Costly and time consuming
-Cannot be only method used
-Visuals may deflect receivers attention

Question 10

Formal communication

Answer 10

official communication net works that can used in an organisation

Question 11

Barriers to communication

Answer 11

-Failure of communication process
-Poor attitude of sender or receiver
-Physical reasons

Question 12

Ways to overcome barriers to communication

Answer 12

-Clear and precise message
-Short comms channel
-Make sure all receivers understand
-Ensure feedback is part of the comms process

Question 13

Informal communication

Answer 13

Unofficial channels of communication that exist between informal groups within an organisation

Question 14

Benefits and limitations off informal communication

Answer 14

Limitaions
-Could take up valuable time
-Can be used to spread gossip and rumour
-May result in informal groups resisting management decisions

Benefits
-Create sense of belonging and social cohesion
-Management can use to test new ideas and find reaction
-Reduces barriers between departments