Breaking Bad News Flashcards
1
Q
What are three common scenarios
A
- lost or damaged something irreplaceable
- a mistake
- difficult or sensitive discussions
2
Q
What are the steps to breaking bad news
A
1 - enter scenario
2 - deliver warning shot
3 - deliver news
4 - round off and create POA
3
Q
Useful tips
A
- look for props eg tissues
- neutral facial expression
- find point to deliver news as soon as reasonably possible
4
Q
Examples of emotional outburst
A
- sadness
- anger
- blame
- asking questions
5
Q
What type of plan should you come up with
A
Come up with a plan that’s feasible and both parties are happy
6
Q
How to be as personal as possible
A
Remember names and details
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