Branding Flashcards

1
Q

What do you need to be aware of when branding internationally?

A
  • There will be cultural differences, which will result in differences in consumer needs, wants, and usage patterns for products and services in comparison to the home market.
  • Global markets may be more competitive than an organisation’s own domestic sector. Competitors based in those markets may have the edge in terms of economies of scale and cost base.
  • There may be differences in the legal environment, some of which may conflict with the laws and regulations of the home market.
  • There is a need to take into account language barriers, for example, the meanings of words, symbols, etc. In trying to ensure brand consistency, marketers may find that when translated, a word quite harmless at home means something entirely different abroad.
  • There may be differences in product placement and administrative
    procedures.
  • Finally, segmentation of the market is further complicated by geography and the global marketing challenges listed above
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2
Q

What are the benefits of line extension?

A
  • Expanding company shelf space presence
  • Gaining more potential customers
  • Offering customers more variety
  • Greater marketing efficiency
  • Greater production efficiency
  • Lower promotional costs
  • Increased profits
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3
Q

What are points of difference?

A

Attributes or benefits that consumers strongly associate with a brand and believe they could not find to the same extent with a competitor brand.

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4
Q

What are points of parity associations?

A

Not necessarily unique to the brand but may shared with other brands.

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5
Q

What is a brand?

A

offers the promise of value/benefit in the marketplace.
A brand is not a product or family of products, nor is it a logo or a company; it is something intangible. It is a bit like a ‘person’ in that one usually recognises it by a name, but it also has different sorts of attributes, some of which are manifested in physical objects (products), some of which can be expressed in writing or by imagery and some of which can be communicated by other means
How a customer recalls the company.

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6
Q

What are benefits of branding?

A
  • Customer recognition
  • Competitive differentiation
  • Communication of brand values and benefits
  • Customer loyalty
  • Extension to other products
  • Building brand equity
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7
Q

Why are brands important?

A
  • They make it is easier for customers to identify and remember products and service
  • They help differentiate a product or service from the competition
  • They can build customer loyalty
  • They can be extended to other products, facilitating the launch of new products or services
  • They have value – known as ‘Brand Equity’
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8
Q

Organisational benefits of branding are…?

A
  • The company will enjoy reduced marketing costs because of the high level of brand
    awareness and loyalty
  • The company will have more trade leverage in bargaining with distributors and retailers since customers expect them to carry the brand
  • The company can charge a higher price than its competitors because the brand has higher perceived quality
  • The company can more easily launch brand extensions since the brand name carries high credibility
  • The brand offers the company some defence against fierce price competition
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9
Q

What is an umbrella brand?

A

this is where an organisation decides that all of its products will have the company’s name attached to it, such as Cadburys. Cadburys chocolate bars have different names, but each is part of the Cadbury’s brand. Ford sells a number of different makes of cars and trucks but they are all branded as Ford, such as the Ford Fiesta, the Ford Pick-up, the Ford Transit Van.

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10
Q

What is the AIDA model?

A

Useful map of the stages an organisation takes a potential customer to become a purchaser. A strong brand can help to move the potential customer through the stages.

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11
Q

What is brand line extension?

A

When a company introduces a new item in the same product range using an established product’s brand name. For example, Diet Coke is a line extension of the parent brand Coke

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12
Q

What are the benefits of brand line extension?

A
  • Expanding company shelf space presence
  • Gaining more potential customers
  • Offering customers more variety
  • Greater marketing efficiency
  • Greater production efficiency
  • Lower promotional costs
  • Increased profits
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13
Q

What is brand extension?

A

Brand extension is when an organisation does not just re-enter an existing market place with a new product; it enters a new category. e.g. cosmetics brands moving into shampoo.

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14
Q

What is marketing automation?

A

Marketing automation is a subset of customer relationship management (CRM) that
focuses on the definition, scheduling, segmentation and tracking of marketing campaigns.
The use of marketing automation makes processes that would otherwise have been
performed manually much more efficient, and makes new processes possible.

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15
Q

What are 5 key elements in an emotive brand strategy?

A

Truths- 4/5 high level aspects of your brand that are true/significant
Promise- Statement of purpose expressed as a promise
Story- Short narrative that paints a picture of the brand
Emotional impact- Way a brand strives to make the customer feel
External expression- Central communication idea that forms future external comms

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16
Q

What are some cultural issues that would affect expectance of products across nations?

A
  • Social organisation (e.g. importance of family)
  • Values, attitudes (e.g. role of women, risk aversion)
  • Religion, rituals (e.g. attitude to alcohol, revealing clothing)
  • Literacy and education (use of advertising copy)
  • Aesthetics (liking for detail, colour associations)
17
Q

What are some reasons why an organisation might want to standardise its communications mix and messaging across territories?

A
  • Economies of scale
  • Consistency of brand image
  • Ease of implementation and control
  • Maximise value of creative work
18
Q

Why would a brand adapt?

A
  • Takes into account market differences
  • Acknowledges legal restrictions
  • Adapts to availability of media
  • Avoids resistance to ideas from within the organisation
    EG. McDonalds menu varying depending on location
19
Q

What does the term glocalisation refer to?

A

A strong brand should retain its core values and identity but tailor its message to suit individual markets. Perhaps the best approach for many companies can be summed up by the clause: Think global, act local.

20
Q

What is corporate culture?

A

A set of norms, attitudes, values, and behaviour patterns that form the core identity of an organisation or operating
unit (Denison,1990).

21
Q

What can culture be effected by?

A
  • Orientation and purpose
  • Corporate vision – short or long-term
  • Core and brand values
  • Key personalities
  • History and tradition
  • Sector of operation and product/service types
  • Specific language and symbols
  • Internal assumptions and beliefs
  • Geography in terms of city, region or country
  • Attitude to technology
22
Q

What could external expertise include?

A
  • Using an agency to create a campaign for the brand. Advertising agencies have
    teams of creatives and an outsiders perspective on the brand
  • Using an external call centre to take out of office or overflow calls, ensuring that
    customers experience a good service
  • Licensing the brand – we discussed in section 4.2.3 that licensing the brand to appear on products can be a useful brand extension
23
Q

What are sources of reputational risk?

A

Financial performance
Quality
Innovation
Ethics and integrity
Crisis response
Safety
Corporate social responsibility
Security

24
Q

How do you manage reputational risk?

A

Identify stakeholders and data sources for stakeholder information
Identify factors that indicate changes in stakeholder expectations and potential reputation risks
Use insights from identifying reputation risks to inform ongoing risk management decisions

25
Q

What do key brand metrics include?

A
  • Brand penetration
  • The brand development index
  • Brand referral or net promoters score
  • Brand equity
  • The category development index
  • Penetration share
  • The Brand scorecard
  • Brand lift