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Bacc Core OSU > BPM Week 1 > Flashcards

BPM Week 1 Flashcards

1
Q

BPM =

A

OM + BIS

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2
Q

Value Added

A

Process that leads to final product. Changes inputs to outputs

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3
Q

Non Value Added Process

A

Could be removed from the process without changing outcome. Ex: waiting in line

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4
Q

Inputs

A

Things put into the process Ex: money, time, labor

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5
Q

Output

A

Final outcome of process

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6
Q

Process Steps

A

Physical steps in a process. sequence of actions and exchanges of resources.

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7
Q

BIS

A

Information flows. Business functions and processes that constantly exchange info

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8
Q

Processes can be improved by:

A

lower cost, better product quality, best customer value, increased product innovation.

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9
Q

OM

A

process control and improvement

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10
Q

Pre Industrial

A

agriculture, mining, simple tools

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11
Q

Industrial

A

goods production, machine tending, quantity of goods

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12
Q

Post Industrial

A

among persons, services, information, quality of life

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13
Q

what % in 1800 of US workforce in agriculture?

A

80%

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14
Q

What % in 1950 of US workforce in goods production/factories?

A

37.5%

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15
Q

1950-now % in services?

A

50-80%

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16
Q

Productivity definition

A

how much you can get done in a certain amount of time. output divided by input. always has units of measurement.

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17
Q

Clark-Fisher Hypothesis

A

productivity increases in one sector of economy make available resources to others.

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18
Q

In early 1900’s, ratio of workers in service sectors

A

3 out of 10

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19
Q

in 1950 what percent workers in services?

A

50%

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20
Q

why is post industrial era start in 1950s?

A

first time more than 50% work in services

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21
Q

Efficiency

A

the ratio of measured productivity to an established productivity standard or norm. (measured productivity / norm productivity) Dimensionless with no units. (expected/example)

22
Q

Increase productivity

A

new technology, mechanization, better processes.

23
Q

Business Process Reengineering (BPR)

A

changing a process to increase efficiency and effectiveness.

24
Q

division of labor and trade leads to…

A

specialization

25
Q

local optimization leads to..

A

outsourcing

26
Q

Dematerialization

A

replacement of information-bearing physical goods and services with electronic ones

27
Q

Engel theory

A

“can only eat so much…” As family income increases, the percentage spent on food and durables drops while consumption of services increases

28
Q

Bell theory

A

Economic growth partially drives itself. Combination of all other three theories.

29
Q

Service Information Process

A

from customer to service provider, then provider does task, then service provider to customer

30
Q

Explicit Service

A

ex: university, degree, education, job. Only care about specific topic

31
Q

Implicit Service

A

ex: university, beavers, win, football, greek life. Care about everything that surrounds topic psychologically.

32
Q

Closed System

A

manufacturing facility. can rely on inventory for fluctuations in demand

33
Q

Open System

A

Services that cannot be stored therefore no inventory

34
Q

Flux

A

Everything changes everyday. systems theory solves this.

35
Q

System

A

conceptualization of reality. dynamic and cognitive (human) construct.

36
Q

Element

A

Part of system. Adds value (actor)

37
Q

Subsystem

A

element that can be a system by itself

38
Q

Black Box

A

element modeled as if it has no structure.

39
Q

Control Elements

A

elements whose input is under control of a decision maker

40
Q

Feedback

A

input to an element as a response to a previous output by the same element.

41
Q

Process

A

is a series of subsequent changes in the state of a system’s elements (state transitions) – also known as System’s Dynamics – system behavior.

42
Q

Deterministic Process

A

Outcomes are certain. Determined by initial state and dynamics.

43
Q

Stochastic Process

A

Outcomes not certain and randomness changes dynamics.

44
Q

Stochastic Distributions

A

Normal, Uniform, Poisson, Exponential

45
Q

Bill Hewlett

A

“you cannot manage what you cannot measure”

46
Q

DMAIC

A

Define, measure, analyze, improve, control

47
Q

Process Performance measures:

A

inputs/outputs, time, yield, quality, cycle time

48
Q

Cycle time=

A

setup time + wait time + move time + queue time + process time

49
Q

ERP

A

Enterprise Resource Planning systems. integrate data from all departments

50
Q

Percent of fortune 500 companies with ERP

A

75-80%

51
Q

MRP

A

Materials Requirement Planning. Production planning and inventory control system used to manage manufacturing process.

52
Q

MRPII

A

Manufacturing Resource Planning. Method used for effective planning of all resources of a manufacturing company.

Bacc Core OSU (11 decks)

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