booking systems and cyber security Flashcards
TECHNOLOGY INNOVATIONS IN BOOKING
-Lots of tour operators/travel agents/organisations now have many online or over the phone services to help customers book with them without a face-to-face interaction.
-This is due to recent developments in technology.
-This saves time and costs for both organisation and customer.
These can be in the form of call centres, websites, apps or comparison websites.
what is CRS
CRS – Computer Reservation System – were original innovation linked to one travel agent to book something.
what is GDS
GDS – Global Distribution System – Are used now by agents to compare across many providers, these revolutionised the way agents booked things.
WHY IS CYBER SECURITY SO IMPORTANT NOW?
-to protect peoples data
- prevent cyber crime
- prevent identity steeling
