Book 20 Community Relations Flashcards
What is clearly imperative and also a hallmark for quality of service ?
A positive attitude
Approximately what percent of our calls are for medical services ?
74%
With leadership, commitment and training , it is realistic that goals cam be achieved reasonably by each station within a ___ to ____ month period
6 to 12 month
What are the three teams in The Community Liaison Team ?
- Company Involvement
- Battalion level coordination and control
- Division level guidance and support
FIRE CHIEF (FC) approval is required for :
- Outside request for ride alongs
- Commercial use of fire stations or apparatus use
- Request for the CE to appear in person
BUREAU COMMANDER OR DEPUTY DEPARTMENT COMMANDER (DDC) approval is required for :
- Request for companies to be placed out-of-service CAV
when MFC is unable to approve. - Rescue Ambulances CAV at events. Responsible BC and EMS District Captain shall also be notified by phone
Who administers citizen and community “awards of merit”, i.e “ letter of appreciation”, “ special commendations” ?
Division Commander
Each event must be treated as if _________
The media may be present
Event requests shall be forwarded to the proper resource as soon as possible for processing. The Contact person requesting FD participation should be notified within ________ , or as soon as possible thereafter, REGARDLESS of platoon involvement
24 hours
All requests for Ride-Alongs must be made in _______ to the Fire Chief
Writing
Ride-Along requests shall be made in writing, a minimum of ________ prior to the date of the desired visit
14 days
an approved Ride-Along by a non-fire service professional shall be for observation purposes only and not exceed ______.
8 hours
a Ride-On shall be approved by:
Battalion Commander
