BGS Pain Flashcards
What is a Business?
Any organizations that is engaged in making a product or providing a service for a profit
What is a Society?
human beings and to the social structures they collectively create
What is General system theory?
all organizations are open to, and interact with, their external environments
What is the property/finance/ownership theory of the firm?
the firm is seen as the property of its owners
- purpose of firm is to maximize its long-term market value
What is the stakeholder theory of the film?
corporations serve a broad public purpose; to create value for society
What is a stakeholder?
persons and groups that affect, or are affected by, an organization’s decisions, policies and operations
What are shareholders/investors/stockholders?
any person, company, or institution that owns shares in a company’s stock
Are stakeholders and stockholders the same?
No, a stockholder is some one/organization that owns share of a company’s stock
What is a market stakeholder?
Those that engage in economic transactions with the company as it carries out its purpose of providing society with goods and services
What is a nonmarket stakeholder?
people and groups who do not engage directly in economic exchange with the firm are however affected by and can affects its actions
What is the difference between an internal stakeholder and an external stakeholder
Internal stakeholder are employed by the firm and are “inside the firm” while external stakeholder are not directly employed but have transactions with the the firm
What is stakeholder analysis?
identify relevant stakeholders and to understand both their interests and the power they may have to assert these interests
What is focal organizations?
organization from whose perspective the analysis is conducted
What are the 4 key questions of stakeholder analysis?
Who are the relevant stakeholders?
What are the interest of each stakeholder?
What is the power of each stakeholder?
How are coalitions likely to form?
What is stakeholder interest?
the nature of each group’s stake - their concerns and what they want from their r/s from firm
What is stakeholder power?
ability to use resources to make an event happen or to secure a desired outcome
What are the 5 kinds of stakeholder powers?
Voting, economic, political, legal and informational
What are stakeholder coalitions?
Stakeholders of similar interest temporary form alliance to pursue common interest
What is the GREETS framework
G - globalization
R - regulations
E - ethical standards
E - environment standards
T- technology
S - societal expectations
What is the ecosystem?
organizations and their surrounding environment of business suppliers, clients, bankers and other stakeholders, with whom they interact
What are the 4 traits of an ecosystem?
Dynamic - entities in ecosystem are always active and in motions
Interactive - many actors interact with each other - certain r/s influence actions and decisions
Interdependent - connections and collaborations are essential for a business to survive
Adaptive/Adaptable - environment is VUCA
What is the IPCC?
Intergovernmental Panel on Climate Change - bunch of scientist study climate change and write reports of what government should do
What is the C - suite?
CEO - strategic decision of company and public face
CFO - account + strategic investment decisions
COO - responsible of daily operations, resource management and collabs within company - efficient and effective
CTO - Hardware and software + technology, innovation and technical leadership
CIO - oversees the flow of info within company and externally (PR)
What is Maslow’s Hierarchy of Needs?
Bottom to top:
Biological & Physiological: air, food, shelter
Safety needs: protection from elements, law order stability
Love and belonging: friendship, intimacy, affection, love
Esteem: achievement, mastery, independence, status
Self-actualization: realizing personal potential, self-fulfillment
What is an public/social/sociopolitical issues?
any issue that is of mutual concern to an organization and one or more of its stakeholders
What is the performance-expectation gap?
Gap between the expected corporate performance (what stakeholders expect) and the actual corporate performance
Are public issues a risk or an opportunity?
Risk: if firms do not anticipate and plan for effectively can seriously hurt a company
Opportunity: Correctly anticipating the emergence of a public issue can confer a competitive advantage
What is environmental analysis?
method managers use to gather information about external issues and trends -> develop organizational strategy to minimize threat and take advantage of new opportunities
What is an environmental intelligence?
acquisition of information gained from analyzing the multiple environments affecting organizations - informal or formal
What are the 8 strategic radar screen for environmental intelligence?
Customer, competitor, geophysical, legal, political, social, technological, economic
What is competitive intelligence?
systematic and continuous process of gathering, analyzing, and managing external information about the organization’s competitors that can affect the organization’s plans, decisions, and operations
- may overstep ethical and legal boundaries when attempting to learn as much as they can about their competitors
What is stakeholder materiality?
importance of prioritizing the relevance of the stakeholders and their issues to the company
What are the 5 steps in the issue management process?
Identify issue -> analyze issue -> generate options -> take action -> evaluate results
What is stakeholder engagement?
process of ongoing relationship building between a business and its stakeholders
What are the 4 stages in the business-stakeholder relationship?
stage 1 to 4:
Inactive - ignore stakeholder concerns and firm believe they are correct without considering impact on others
Reactive - act when forced in a defensive manner
Proactive - try to anticipate stakeholder concerns but treat it as problem to be managed, not as competitive advantage
Interactive - companies actively engage stakeholders in ongoing r/s of mutual respect, openness and trust
What are the drivers of stakeholder engagement?
Goals - both business and stakeholder must hv important and urgent problem to solve
Motivation - must be motivated to work tgt (governmental campaigns)
Organizational capacity - engage each other in productive dialogue - firm: support of top leadership + funding and stakeholders: leadership team for dialogue
What is stakeholder dialogue?
a business and its stakeholder come tgt for face to face conversations about issues of a common concern
What is stakeholder networks?
encounter public issues that they can address effectively only by working collaboratively with other businesses and concerned persons and organizations
What is the tragedy of the commons?
a situation in which individuals with access to a public resource (also called a common) act in their own interest and, in doing so, ultimately deplete the resources
What is corporate power?
capability of corporations to influence government, the economy, and society based on their organizational resources
What is the iron law of responsibility?
in the long run those who do not use power in ways that society considers responsible will tend to lose it
What is corporate social responsibility (CSR)?
corporation should act in a way that enhances society and its inhabitants and be held accountable for any of its actions that affect people, their communities, and their environment
What is corporate citizenship?
the actions they take to put their commitment to corporate social responsibility into practice
What are the 8 aspects of corporate citizenship?
Ethical business behavior, stakeholder commitment, community, consumers, employees, investors, suppliers and environment commitment
What are the principles under ethical business behavior for corporate citizenship?
- Engages in fair and honest business practice in its r/s with stakeholders
- set high standards of behavior for all employees
- exercise ethical oversight executive and board levels
What are principles under stakeholder commitment for corporate citizenship?
- strives to manage the company for benefit of all stakeholders
- initiates and engages in genuine dialogue with stakeholders
- Values and implements dialogue
What are the principles under community for corporate citizenship?
- Fosters a reciprocal relationship between the corporation and community
- Invest in the communities in which the corporation operates
What are the principles under consumer for corporate citizenship?
- Respects the rights of consumers
- Offers quality products and services
- provides information that is truthful and useful
What are the principles under employees for corporate citizenship?
- Provides a family-friendly work environment
- Engages in responsible HR management
- Provides an equitable reward and wage system for employees
- Engages in open and flexible communication with employees
- Invest in employee development
What is the principle under investors for corporate citizenship?
strives for a competitive return on investment
What is the principle under suppliers for corporate citizenship
Engages in fair trading practices with suppliers
What are the principles under environment commitment for corporate citizenship?
Demonstrates a commitment to
1. environment
2. sustainable development
What is enlightened self-interest?
the notion that providing value to stakeholders is in a business’s long run self-interest
What are the arguments for corporate social responsibility?
- Balances corporate power with responsibility
- Discourage government regulations
- Promotes long-term profits for business
- Improves stakeholder relationships
- Enhances business reputation