Behaviour Management Flashcards
list the types of consultation types. (3)
Directing
Following
Guiding
what consultation type is bets in sensitive cases?
following
what consultation type is best in ambivalent (unsure) individuals?
guiding
what communication skills are used in guiding consultations? (4)
O - open questions
Deeper understanding of patient views
A - affirmation
“i can see that..”
Demonstrate appreciation for patients efforts
R - reflective listening
“i understand that”
Allows you to confirm what has been said by the patient - shows understanding
S - Summary
“so in summary”
describe how we should discuss behaviour change? (4)
Should always ask permission to discuss behaviours
Invite them to discuss, don’t force
Ask simple questions about how the patient would feel about discussing behaviours
If multiple issues need addressed, encourage them to select the one they want to deal with most.
what does reflective listening convey?
understanding
how do you provide information to a patient? (3)
Asses what patient already knows.
Provide further information
Find out what information means for the patient
name the stages in behaviour change. (5)
precontemplation - not interested
contemplative - interested in the future
preparation
action
maintenance