Behavioral Questions Flashcards
1
Q
AMA Agency difficult conversation
A
- I was a project manager for a marketing consulting club on campus, I was responsible for overseeing our deliverables and the work of the team.
- One of the consultants on my team had good ideas and suggestions, but her reports were written too informally (with improper punctuation and a casual tone.)
- And I knew we couldn’t present the reports to the client like that.
- I needed to address the issue with the consultant in a way that fixed the problem without making her feel discouraged.
- I approached the consultant and first acknowledged that her work was good and I liked her contributions.
- Then, I gently pointed out that the reports needed to be more formal and polished for client meetings.
- I outlined specific changes I wanted her to make, such as using proper punctuation and adopting a more formal tone.
- I also mentioned I was available over slack or Zoom for further clarification or help with anything else.
- The consultant understood the feedback and made the necessary adjustments to her writing style.
- The work after that looked good, and moving forward we were able to present her work to the client without any issues.
2
Q
Internship office work
A
- During an internship after freshman year, I worked at a small company with around 15 employees.
- A few weeks after I started, the office manager went on vacation, and I was asked to take on some of the administrative tasks in addition to my regular role while she was away.
- This included learning and managing a new filing system, as well as navigating various online tools that I hadn’t used before.
- Initially, this added responsibility was a bit of a challenge, as I had to quickly get up to speed on the new filing system and online tools.
- To overcome this, I dedicated time each day to practice using these systems, mainly learning through repetition, referencing notes I had taken during training, and occasionally seeking help from colleagues when needed.
- I also made sure to stay organized and manage my time effectively to balance these additional responsibilities with my regular workload.
- Through consistent effort and practice, I became proficient in the office tasks and was able to help run things smoothly while the office manager was gone.
3
Q
Accounting help
A
- During my sophomore year, I was in a financial accounting class, which I found to be particularly challenging.
- We had a quiz coming up on a difficult subject
- Even though I was struggling with some of the material, I decided to stick with my initial plan of studying independently, avoiding any external help.
- When the quiz grades came out and I didn’t do very well, I realized that my approach of trying to handle everything on my own wasn’t working.
- I recognized that I needed to change my strategy if I wanted to improve.
- For the remainder of the class, I made a conscious effort to seek help when needed.
- I attended office hours, utilized tutoring resources, and was more proactive about asking questions when I didn’t understand something.
- By using these additional resources and being more open to asking for help, I was able to understand the material a lot better,
- and my performance on the next quiz was a lot better as well, as I earned a much higher grade.
4
Q
Favorite and least favorite class
A
Favorite:
Advertising
Challenging at first because the professor was strict about how she wanted assignments to be done and what to include
We get to analyze commercials
Taught me how to put marketing concepts to use and how an advertising campaign works from start to finish
Least favorite:
Accounting
Hard to visualize
Concepts make sense once you figure them out
Getting to the point where you know how to apply them is difficult
5
Q
Group project deadline persuasion:
A
- During a group project for a Business Communication (BCMU) class, we were required to present our work at the end of the quarter.
- We had to choose a presentation date within a two-week period.
- My group initially preferred a later date to give us more time to work on the project.
- I thought that we should present earlier, as scheduling the presentation later would put us in the middle of finals week when we’d be overwhelmed with work with other classes.
- I talked with my group about my concerns over our presentation date, and drafted a schedule dividing up the work we could do each week so that we’d be ready to present by the earlier deadline.
- After considering my proposal, the group agreed to schedule our presentation for an earlier date.
- We followed the plan I suggested, which allowed us to complete the project on time without the added stress during finals week.
6
Q
MGMT 200 Team member
A
- I was taking a business law class, which involved a group project.
- It was a video project, so it included filming scenes together.
- However, one group member consistently failed to respond in the group chat, didn’t attend in-person meetings, and often replied very late, which was frustrating for the rest of the team.
- After discussing the situation with the rest of the team, we agreed that the best approach would be to address the issue privately, so I volunteered to reach out.
- I then messaged the group member privately, explaining how the lack of communication was challenging. I asked if they could be more responsive moving forward.
- They apologized and explained that they were overwhelmed with outside commitments. After talking it over, we agreed to reallocate the tasks.
- This group member took on a different part of the project that could be done independently and on their own schedule, so they could contribute without needing to coordinate with the group in real-time.
- With this new plan, the group member completed their tasks effectively, and the rest of the group was able to proceed with our part of the project. In the end, everyone was satisfied with the workload.
7
Q
AMA Agency delegating tasks
A
- As a project manager for a consulting project, I was responsible for overseeing a team and planning out the weekly workload.
- The challenge was to assign tasks in a way that not only matched each team member’s skills but also took into account their preferences and interests.
- I also needed to ensure that communication was clear so everyone knew their responsibilities and deadlines.
- To address this, I carefully assessed each team member’s strengths, understanding who excelled in, for example, SEO vs. social media vs. creative brainstorming. I also made an effort to notice what they enjoyed doing.
- With this knowledge, I assigned tasks accordingly, ensuring that everyone was working on something that suited their skills and interests.
- To maintain clear communication, I set up posted meeting recaps and reiterated tasks for the week in our Slack channel. This ensured that everyone was on the same page and knew exactly what they needed to accomplish.
- The clear communication and dividing tasks strategically helped us stay organized and on track, ultimately leading to the successful completion of the project.
8
Q
Revlon - Nielsen
A
- During my last internship at Revlon, I was tasked with using Nielsen to conduct market research.
- Having never used a syndicated data tool before, I initially found Nielsen quite challenging.
- The platform contained an overwhelming amount of data
- and the labels and navigation weren’t always intuitive,
- making it difficult to narrow down the information to extract the relevant data I needed.
- To overcome this, I dedicated time each day to
- exploring the interface,
- experimenting with different features, and
- familiarizing myself with the platform.
- With the continued practice, using Nielsen became significantly easier.
- I was able to efficiently navigate the platform and extract relevant insights for the project I was working on.
9
Q
UWiB - group work
A
- In my role as the Director of Administration on the executive board for Women in Business, communication was really important.
- Our organization operated almost like a small business, where each executive member was responsible for a specific function—I was admin, and we had a person for finance, marketing, etc. Given that each of us handled our own critical area, we needed to communicate clearly and proactively to ensure everything ran smoothly.
- We held weekly meetings where everyone shared their progress and discussed any upcoming needs.
- We also all divided up responsibilities and logistics for our regular weekly events, like who was bringing which supplies.
- This allowed us to stay aligned and aware of what still needed to be done.
- For example, when managing our weekly email newsletter, I would coordinate with our president and vice president to ensure I had all the necessary content they wanted me to include well in advance.
- I also coordinated with finance to ensure I had accurate records of who paid membership dues.
- We would also post updates in our slack channel throughout the week if we needed to
- By having clear, structured communication, we were able to work together effectively, ensuring that all needs were covered and that our events ran successfully.
- I think it really helped me develop a team perspective
10
Q
Python coding
A
- One of my majors was information systems, so some of that involves classes on coding
- One of the first classes I took involved learning Python, which was challenging because I had no experience coding before and I found the first few classes to be very difficult
- I decided to put in extra work outside of regular class hours.
- I looked up tutorials online to better understand the concepts and practice coding on my own.
- I also formed a study group with classmates, allowing us to collaborate and support each other in anything we were having trouble understanding.
- Over time, the extra effort paid off, and coding became easier for me. I performed well on the exams and finished the class with a good grade
11
Q
I BUS Project - persuasion
A
- I was working on this project for an international business class
- Was really comprehensive — each group been assigned country and present on it and convince the rest of the class why it was a good idea to invest there (everyone had fake money and would go around and give it to all the groups)
- (we had to do a presentation with a poster board, and write an 18 page paper)
- It was hard because my group had Argentina, and their economy isn’t doing too great and inflation is incredibly high
- We realized that just presenting the facts wouldn’t be enough, and we needed to change our narrative to focus on untapped/future potential.
- We did our research on growing sectors, including environmental + energy and emphasized the open-minded and urban consumer base.
- We framed Argentina “buy low, sell high” approach, where investing now would yield substantial returns in the future
- In our poster board, we made sure to include graphics + data on growth projections to reinforce our point.
- Our professor appreciated our ability to reframe a challenging situation, and we ended up getting 100% on the project.
12
Q
Business Britain study abroad
A
- During my junior year, I was thinking about what I wanted to do in my time left at school
- Came to the conclusion that I’d like to study abroad, which I had always considered but hadn’t actively pursued yet.
- My first step was finding a program that aligned with my schedule and interests. I discovered one that was set in the UK for three weeks during the summer, and involved visiting companies with a focus on innovation and Brexit, which really intrigued me.
- Next, I met with the program director to get a better understanding of the program, and spoke with past participants to see what the experience would be like.
- Once I was set on applying, I focused my time on writing my answers to the required essay questions, and improving my speaking skills for the interview portion.
- The work ended up paying off, and I was accepted.
- I was really glad I had applied, because looking back it was one of the best experiences I had throughout college.
13
Q
UWiB Fundraiser: managing the process and training volunteers
A
- As a member of the executive board for our school’s Women in Business group, one of my key responsibilities was to manage the check-in and check-out process for our annual fundraiser.
- This included training a team of volunteers who helped us manage our spreadsheet, find nametags, and interact with guests, and we generallly needed to make sure everything ran smoothly on the day of the event.
- To make sure they were prepared, I organized a training session where I walked through their responsibilities for each part of the event.
- I also created a group chat for easy communication and so that anyone could ask questions and stay informed of any updates.
- Lastly, on the day of the fundraiser, I ran through the responsibilities again a few hours before to minimize any potential problems, and also made myself available during an occasional break to check in and make sure everything was going well.
- Having the preparation and communication in advance helped our event run smoothly, and overall it was a success.
14
Q
UWiB Fundraiser credit card reader
A
- During our annual Women in Business fundraiser, I was in charge of managing the check-in and check-out process, including operating the credit card reader.
- Right before the check-out was about to start, the card reader suddenly stopped working.
- I initially felt the pressure as the guests would soon start lining up, and there was no one available to assist since everyone else was occupied.
- However, I quickly reminded myself to stay calm and approach the problem methodically. I systematically went through potential problems—checking the battery, restarting the device, and finally, diving into the app settings on my phone.
- I discovered that the Bluetooth connection had been lost, so I reconnected it, restarted the reader,
- and conducted a quick test transaction to ensure everything was working properly.
- I was able to resolve the problem in time, and the check-out process continued without further issues.
15
Q
UWiB email goal/optimization
A
- As the Director of Administration for my school’s Women in Business (UWiB) group, one of my primary responsibilities was designing and sending out a weekly email newsletter.
- The newsletter was used for promoting our upcoming events and connecting with members, but it faced challenges with low subscriber numbers and a relatively low open rate.
- Our president asked each member of the executive team to set specific goals related to our roles.
- Since I was responsible for the emails, my goal was to increase our newsletter open rate by 10%.
- To achieve this, I realized I should address both the number of subscribers and the effectiveness of our email campaigns.
- I recognized that one of the issues contributing to low open rates was the limited number of subscribers, and the fact that we didn’t have a proactive approach for getting people to sign up for emails.
- To address this, I added a question to our event check-in Google form asking attendees if they were already subscribed to the newsletter.
- If they weren’t, I could easily add them to the mailing list, so we could continuously grow our subscriber base.
- I also looked closely at our email performance and noticed that emails sent in the afternoon had higher open rates than those sent in the morning. With this insight, I adjusted the timing of our email campaigns to optimize for higher engagement.
- By implementing these strategies, I was able to achieve my goal of increasing the open rate by 10%, and our email campaigns became more effective in reaching and engaging our members.
