BEC MCQ homework B.1.2

Question 1

Quality programs- Techniques to analyze and Find Problems

Answer 1

Fish bone diagram- Fishbone diagram describes process the contributions to the process and the potential problems that could occur at each phase of process. The chronological sequence of events is represented by single horizontal line while the contributions to the process are represented by diagonal lines that create image of a fishbone

Question 2

Control Chart

Answer 2

Control chart show the performance of a particular process in relation to acceptable upper and lower limits of deviation. Performance within limits is termed aas statistical control. Processses are desisgned to ensure that performance consistently falls within the acceptable range of error.

Question 3

Pareto diagram

Answer 3

A pareto diagram represents individual and cumulative

graphical analysis of error by type

Question 4

value chain analysis

Answer 4

Value chain analysis is a macro level flowchart that shows the releationship between broad functional areas the product defined by organization and the manner in which value is added at each link in the chain

Question 5

Most effective incentive designs encourage non financials effort of the manager

Answer 5

Tying incentives to manager’s individual incentive effort

Question 6

Benchmarking

Answer 6

Would be information used by a company in comparing its financial data to published information.

Question 7

Database marketing

Answer 7

Uses data as the foundation for identifying target markets. Big Box promotes low prices without targeting any specific database

Question 8

Network marketing

Answer 8

Network marketing is a form of referral marketing.

Question 9

Transaction marketing

Answer 9

Offers lowest possible prices for consumer goods

Question 10

Interaction based relationship marketing

Answer 10

Sales-further relationships thereby driving more sales