Batho Pele Principles

Question 1

What is the aim of batho Pele principles

Answer 1

To transform public service delivery; good customer service to the users of government services

Question 2

Consultation

Answer 2

Asking customers what they want and how best we can meet their needs

Question 3

Service standards

Answer 3

Quality of service delivery
Is set realistically based on the availability of resources and is measured to see if these standards are being met

Question 4

Courtesy

Answer 4

Frontline Healthcare workers should give a warm, friendly, polite and helpful service to everyone

Question 5

Access

Answer 5

Making the available resources available to everyone

Question 6

Information

Answer 6

Finding ways to inform customers about the services we offer

Question 7

Openness and transparency

Answer 7

Being honest and open about every aspect of the work and accounting/reporting to citizens on how the resources were used.

Question 8

Dealing with complaints

Answer 8

Adress customer’s complaints in a friendly and helpful manner. Apologize and correct the mistake as quickly as possible

Question 9

Giving the best value

Answer 9

Giving customers the best value for their money