Basic Skill Sets Flashcards
1
Q
State the role of the Veterinarian
A
- Person in charge
- Legally responsible for the actions and the safety of all members of the staff
- Diagnosis, prognosis, and plan of treatment for diseases and medical conditions
- Management of patient care and treatment
- Preventative medicine
- Performing surgery
- Interpreting laboratory results
- Prescribing medications
2
Q
State the role of the Veterinary Technician
A
- Registered Nurses of veterinary medicine
- Received specialized training
- Passed state board examination
- Responsibilities are defined by the veterinarian
- May not diagnose, prognose, prescribe medication, or perform surgery
3
Q
State the role of the Veterinary Assistant
A
- Assists the veterinarian and/or technician whenever needed and requested
- Enables the veterinarian and/or technician to complete their tasks efficiently and properly
- Highly involves in the preparation and follow up aspects of patient care
- Assistance with examinations and surgical procedures when needed
4
Q
State the role of the Kennel Staff
A
- Works primarily in the animal housing units
- Maintains and cleans the facility and patient housing
- Provides food and water for the patients as requested by the veterinarian
- Exercises animals
- Responsible for transportation from treatment areas to housing areas
- Records patient bodily functions and reports changes to veterinarian
- Bathes and grooms patients
5
Q
State the role of the Business Manager
A
- In charge of monitoring all business activity
- Allows the vet to meet patient needs
- Creates weekly employee schedule
- Orders medications and supplies as requested by the veterinarian, or delegates this responsibility to another staff member
- Organizes finances and pays bills
- Supervises employees
- Keeps compliance with AAHA or OSHA, or delegates these responsibilities to another staff member
6
Q
State the role of the Receptionist
A
- Organizes and files patient records
- Answers telephones
- Schedules appointments
- Admits patients
- Discharges patients
- First and last impression on the client
- Scheduling surgeries and procedures
7
Q
State the role of Outside Sources
A
The hospital or clinic may outsource duties such as taxes and finances to attorneys or tax specialists. The hospital often hires a trash, hazardous waste, and recycling service to disinfect and sanitize between workdays
8
Q
Describe how to schedule an appointment
A
Make sure to record basic but crucial information. Repeat the information back to the client to ensure accuracy. Be sure to list the following:
- Client’s name
- Patient name
- Reason for appointment
- Client’s daytime phone number where they can be reached while their pet is in the hospital.
9
Q
List forms and procedures for basic record keeping
A
Medical record
- patient summary sheet
- progress notes, SOAP (subjective, objective, assessment, plan)
- information and contact sheets
- consent forms
- telephone log
- lab report flow sheets
Different procedures
- color coding
- letter coding
- terminal digit filing
