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PHT-771 méli-mélo > Atelier communication > Flashcards

Atelier communication Flashcards

1
Q

Le processus (6 mots)

A

1) Intention
2) Attention
3) Observation (faits objectifs)
4) Sentiments
5) Besoins
6) Demandes

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2
Q

Les 4 types d’écoute

A

-Jugement vers soi
-Jugement vers l’autre
-Auto-empathie
-Écouter empathique

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PHT-771 méli-mélo (8 decks)

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