At phone Flashcards
Telephone conversation is between you and receptionist. You are working at ABC Company as a Sales Specialist. You would like to speak to Sera about sales forecast. Sera is working at ACV Company as a Sales Manager. Sera is so busy and she doesn't want to speak to you. But You are insisting to speak to her. Also connection is very bad.
Telephone conversation is between you and receptionist.
You are working at ABC Company as a Sales Specialist.
You would like to speak to Sera about sales forecast.
Sera is working at ACV Company as a Sales Manager.
Sera is so busy and she doesn’t want to speak to you.
But You are insisting to speak to her.
Also connection is very bad.
Receptionist: Hello, thank you for calling us. How can I help you.
You: Hello, I would like speak to Sera.
R: May I ask who’s calling?
Y:This is Havva Sales Specialist of the ABC Company . Is Mrs. Sera there, I would like to speak to Sera about our Sales forecast.
R: Hold on a minute or just a second please.
R: Thank you for your waiting,
Sorry Madam but Mrs. Sera is not suitable. She told you, would be back to call you.
You: But this is urgent!
R:She will call you back later,
I will deliver your message to her.
Could you please spell your name?
You: Can I speak with another representative?
R: Sorry Madam but I can’t get through to the concerned representative.
Also, Sorry for the bad connection,
There is anything else can I help you with?
You: Thank you, BYE!
Reception : Thank you for calling us this is Emma. How can ı help you?
what should you answer her?
Hello, This is Havva. I would like to speak to Sera.
Receptionist: May I ask, who’s calling?
Sure, This is Havva.
Receptionist: May I ask where do you call us?
I am calling you from the ABC Company as a Sales Specialist.
May I ask what is the subject?
I would like to connect or speak to Sera about Sales forecast.
You are Receptionist and you have to tell her Sera was busy.
Thank for your patience. Unfortunately, Sera is not suitable now. She told you would be back to call you .
You are impatience and you are insisting to speak any representative. (But this is urgent!)
Sorry Madam but I can’t get through to the concerned representative. Also Sera will call you back later. I will deliver your message.
As a receptionist you have very bad connection what would you like to tell her?
Sorry for the bad connection. Is there anything else can ı help you madam?
(biri aradı resepsiyon cevap veriyor)
“Merhaba, Athena’yı aradığınız için teşekkürler. Sera konuşuyor. Size nasıl yardımcı olabilirim”
Hello, Thank you for calling Athena. Sera is speaking. How can I help you?
ismin Mera ABC şirketi satış departmanından arıyorsun.
Hello it’s Mera. I am calling you from the Sales Department of the ABC Company.
or
Hello, it’s Mera from the ABC Company in Sales Department.
Asking to speak with someone at Phone:
Tera ile konuşabilir miyim (formal)
Satış direktörü müsait mi/ orada mı?
May I speak with Tera?
Would the head of sales be in /available .
Connecting someone at Phone:
Receptionist bekle diyecek konuşmak istediğin kişiye ulaşmaya çalışacak bunu yaparken sana; Bir dk lütfen, Sizi Teran’ın ofisine bağlayacağım. Döndü ve dedi ki ,Şu an tüm operatörler meşgul
Hold on please or hold the line please or one moment please , I will try you to put through to her office.
Sorry Ma’m All of our operators are so busy now
Resepsiyonsun ve hattaki kişinin dediğini anlamıyorsun, Lütfen tekrar edebilir misiniz?İngilizcem çok iyi değil.
Sorry my English is not good. Could you please repeat that
Resepsiyonsun: Hattaki kişi adını söyledi anlamadın.
Would you mind if you spell your name?
Resepsiyonsun: Biraz daha yavaş konuşabilir misiniz?
Could you please speak more slowly.
